Dish Network Solo 381 manual Caller ID, Locks

						Reference
						Troubleshooting Tables
Watching A Program
What Is Happening			Possible Reason			What to Do
			• There may be interference			• Check other nearby electrical devices as
			from other nearby electrical			possible sources of interference.
			devices (such as radio towers,			• Check that all required coaxial cables are in
			cellular telephones,
						place.
			computers, microwave ovens,
						• Check for moisture or water leaking into all
			radios, stereos, or TVs).
						connections. Dry them out if needed, then
						seal them with coaxial cable sealant.
						• Check the dish-to-receiver cable run length;
						if it is over 100 feet, call your dealer or
						installer.
						• Make sure the system is properly grounded.
A “black box” fills almost all of the			• You may have turned on the			• Using the TV remote control and/or menus
TV screen.			Closed Captioned feature on			displayed by the TV (not the receiver remote
			the TV, and put that feature			control or the menus displayed by the
			into Text mode.			receiver), turn off the closed captioned
						feature.
The TV screen is all blue.			• You may have connected the			• Check your TV owner’s manual for the
			receiver to an input on the TV			correct TV input to use for the signal output
			that is incorrect for the signal			from the receiver.
			output from the receiver.
Caller ID
What Is Happening			Possible Reason			What to Do
Caller ID is not working.	•	You do not have Caller ID		•	Verify that Caller ID is a service provided by your
		service from your local phone			local phone company.
		company.
	•	Your phone line is not		•	Verify that you have connected the phone line to
		connected to the phone jack			the phone jack on the back of the receiver.
		on the back of the receiver.
	•	You do not have the Caller ID		•	Verify that you have enabled the Caller ID option
		option enabled.			on the Caller ID screen.
Locks
What Is Happening			Possible Reason			What to Do
You set a lock (for example, a lock on			• You may not have locked the			• You must lock the receiver to apply any
programs by ratings), but the lock			receiver.			lock that you have set.
does not take effect.
You forgot the password, so that you			• You may not have written			• Call the Customer Service Center at 1-800-
are unable to unlock the receiver.			down the password, to keep it			333-DISH (3474. You must provide the
			in a safe place.			following information: (1) your name; (2)
						your address; (3) your telephone
						number;(4) and the receiver serial
						identification number.

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