Reference
Troubleshooting Tables
Watching A Program
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| What Is Happening | Possible Reason | What to Do |
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| The receiver front panel Power light | • The TV set may not be | • Make sure that the TV set is plugged into an |
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| is on, but the TV image: | working properly | electrical outlet. |
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| • is black (no picture) |
| • Make sure the outlet has electrical power. |
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| • is frozen |
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| • has |
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| • has “snow,” |
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| • shows small squares of various |
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| colors |
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| • The TV may be connected to | • Make sure that the TV is turned on and |
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| the wrong input | tuned to the correct input. |
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| • Make sure that the TV brightness and |
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| contrast are adjusted correctly. |
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| • Make sure that the TV is connected properly |
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| to the receiver. |
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| • Make sure that the TV’s text mode and |
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| closed captioned features are turned off. |
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| • Check that the system has been installed |
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| correctly. |
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| • Make sure that all required coaxial cables |
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| are in place, and check that all cable |
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| connectors are tight and dry (for outdoor |
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| cables). |
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| • If the TV and the receiver are | • Make sure that the satellite dish has a clear |
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| working properly, there may | line of sight to the satellite. |
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| be interference with the | • Check whether branches or leaves have |
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| satellite signal. |
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| grown into the line of sight. |
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| • Make sure that the satellite dish is aimed at |
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| the satellite. Check the strength of the signal |
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| using the Point Dish screen, as described |
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| on page 80. Consult your installer to |
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| the dish, if necessary, to obtain the |
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| maximum possible signal strength. |
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| • Note the local weather conditions. Heavy |
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| rain, snow, or cloud cover may be interfering |
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| with transmission of the satellite signal. |
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| Remove any snow or other debris which |
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| may have collected on the satellite dish |
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| • You have selected an HD | • Refer to your HDTV user’s guide. |
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| mode your HDTV does not |
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| support. |
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| The receiver front panel Power light | • The TV set may not be | • Make sure that the TV brightness and |
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| is on, and there is a picture on the | working properly. | contrast are adjusted correctly, and that the |
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| TV screen, but the picture: |
| TV is working properly. |
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| • has sparkles or is grainy |
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| • has a herringbone pattern |
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| • lacks color or vertical hold |
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| • wobbles |
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| • looks “washed out” or fuzzy. |
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| • If the receiver is connected to | • Make sure that the TV is connected properly |
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| the remote TV using the RF or | to the receiver. |
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| VHF connections, there may |
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| be a strong local broadcast on |
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| the same channel, or a |
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| channel adjacent to the one to |
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| which the TV is tuned. |
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