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| Reference | ||
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| Troubleshooting Tables | ||
| Message Numbers |
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| Number | Possible Reason | What to Do |
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| • The receiver gives you three | • Wait a few minutes and then try again to enter the password. |
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| chances to enter the correct | Note: The “time out” feature is designed to prevent someone |
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| 074 | password. If you fail to do so, the | from trying password after password until he or she happens |
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| receiver “times out” and will not | to guess the right one and so gains unauthorized access to |
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| allow you to try again for several | the receiver. |
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| minutes. |
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| • You may not have connected the | • Connect the receiver to an active telephone line. Make sure |
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| receiver to an active telephone | that the telephone line to which you connect the receiver is |
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| line, or the telephone line may be | working properly. |
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| 078, 079, | defective. | Note: To be able to order |
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| keep the receiver connected to an active telephone line at all |
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| 080 |
| times. If your setup includes more than one receiver, this |
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| applies to each receiver. The receiver uses the telephone line |
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| to make |
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| send information to the Customer Service Center at |
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| • You may have set up the receiver | • If you want to reset the receiver to its factory default settings, |
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| 093 | to reset itself back to the “factory | select the Yes option. If not, select the No option. |
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| defaults,” that is, the settings it |
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| had when it was shipped from the |
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| factory. |
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Changing Channels
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| What Is Happening | Possible Reason | What to Do |
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| You enter a desired channel | • You may have made a | • Carefully try entering again the channel number |
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| number. The channel | mistake entering the channel | you want. |
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| changes, but the new channel | number, or the channel |
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| is not exactly the channel you | number you entered may be |
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| entered. | invalid. |
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| You are scanning up or down | • If so, the channel displayed is | • Select All Chan as the active Favorites List. |
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| through the channels, and the | the closest possible to the | Unlock the receiver so that it does not skip adult |
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| receiver is skipping channels | channel you entered. | channels. If you want to buy a channel, call the |
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| that you know you have |
| Customer Service Center at |
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| subscribed to. |
| (3474). |
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| • If you entered the number for |
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| a channel that you have not |
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| subscribed to, the receiver will |
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| change to the channel and |
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| display a message suggesting |
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| that you might want to |
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| subscribe to the channel. |
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| • If a Favorites List other than |
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| All Chan is applied, the |
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| receiver will skip channels that |
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| are not on the applied list. |
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| • If you have set up the |
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| Program Guide to hide adult |
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| channels and the receiver is |
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| locked, the receiver will skip |
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| such channels. |
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