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Reference
Troubleshooting Tables
Hearing A Program
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| What Is Happening | Possible Reason | What to Do |
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| The receiver front panel Power light is | • You may have muted the | • Check the volume level on the TV or audio |
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| on and there is a good picture on the | sound, or set the volume so | device. Turn off the mute or turn up the |
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| TV set, but you do not hear any | low that you cannot hear it. | volume, as required. |
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| sound. |
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| • The audio connections may | • Check the audio connectors and cables |
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| not be properly connected. | from the receiver to the TV or the sound |
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| system. |
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| • Check the TV speakers or the sound |
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| system. |
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| • You have selected Dolby | • In the Dolby Digital menu, select Dolby |
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| Digital Only when there is no | Digital/PCM for the audio output. If your |
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| Dolby Digital soundtrack. | decoder/amplifier will not accept Linear |
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| PCM digital input, use the analog |
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| connections instead. |
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| You hear a foreign language with a | • You may have set the receiver | • Use the Alternate Audio Language menu |
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| program. | to select an alternate audio | to select the language that you prefer. |
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| language. The program may |
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| be in a foreign language. |
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Telephone for Voice/Data/FAX
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| What Is Happening | Possible Reason | What to Do |
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| While you are making a | • The receiver may have tried to | • You do not have to do anything. You can always |
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| telephone call, you hear | call the Customer Service | use your telephone line, because the receiver |
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| “clicks.” | Center to send | automatically hangs up if it finds the line is busy. |
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| purchase information. When |
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| the receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| You pick up the telephone to | • The receiver was calling the | • Hang up, and then pick up the telephone again to |
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| make a call, but you do not | Customer Service Center to | get a dial tone. |
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| hear a dial tone. | send |
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| information. When the |
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| receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| Your computer or facsimile | • The receiver was calling the | • |
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| (FAX) machine tries to send a | Customer Service Center to |
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| FAX or modem transmission, | send |
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| but fails. | information. When the |
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| receiver found that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| The FAX or modem found that |
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| there was no dial tone, and |
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| cancelled the transmission. |
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