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Enterasys Networks 4G4282-49, 6H303-48, 9034096-02 Troubleshooting Checklist

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Troubleshooting Checklist

Matrix DFE-Gold Series Installation Guide 4-5

Troubleshooting Checklist

Ifthemoduleisnotworkingproperly,refertoTable 4 ‐2forachecklistofproblems,

possiblecauses,andrecommendedactionstoresolvetheproblem.

Table 4-2 Troubleshooting Checklist

Problem Possible Cause Recommended Action

All LEDs are OFF. Loss of power. Ensure that the module was installed properly

according to the installation instructions in

Chapter 3, and that the host chassis is providing

power.

No Local

Management

Password screen.

Incorrect terminal setup. Refer to the Matrix DFE-Gold Series Configuration

Guide for proper setup procedures.

Improper console cable

pinouts.

Refer to Appendix A for proper COM port pinouts.

Corrupt firmware image,

or hardware fault.

If possible, attempt to download the image to the

module again. Refer to the section, “Setting the

Mode Switches,” on page B-1 for instructions on

clearing NVRAM.

Cannot navigate

beyond Password

screen.

Improper username/

password combination

entered.

If the username/password combination has been

forgotten, refer to the section, “Setting the Mode

Switches,” on pageB-1 for in structions on how to

set the mode switch to reset the username/

password combination to the default values.

Cannot contact the

module through

in-band

management.

IP address not

assigned.

Refer to the Matrix DFE-Gold Series Configuration

Guide for the IP address assignment procedure.

Port is disabled. Enable port. Refer to the Matrix DFE-Gold Series

Configuration Guide for instructions to enable/

disable ports.

Host Port policy and/or

management VLAN is

incorrectly configured,

or not configured.

Verify that a management VLAN exists and that it

is associated with the Host Port.

Refer to the Matrix DFE-Gold Series Configuration

Guide for information about Host Port and

management VLAN configuration.

No link to device. Verify that all network connections between the

network management station and the module are

valid and operating.

If the problem continues, contact

EnterasysNetworks for technical support.

Contents

Main Page Notice Regulatory Compliance Information Page Supplement to Product Instructions 50 Page Safety Information Class 1 Laser Transceivers Declaration of Conformity ENTERASYS NETWORKS, INC. FIRMWARE LICENSE AGREEMENT BEFORE OPENING OR UTILIZING THE ENCLOSED PRODUCT, CAREFULLY READ THIS LICENSE AGREEMENT. Page Page Page Contents About This Guide Chapter 1: Introduction Chapter 2: Network Requirements Chapter 3: Installation Chapter 4: Troubleshooting Appendix A: Specifications Index Appendix B: Mode Switch Bank Settings and Optional Installations Figures Tables About This Guide Who Should Use This Guide Important Notice How to Use This Guide Related Documents Conventions Used in This Guide Thefollowingconventionsareusedinthisguide. Page Introduction Important Notice Overview of DFE Series Capabilities The DFE-Gold Modules and Interface Options Page The DFE-Gold Modules and Interface Options 1-4 Introduction Figure 1-1 4G4202-72 and 4G4282-49 DFE-Gold Modules 4G4202-72 4G4282-49 4G4202-72 Gb ENET 7G-6MGBIC and 7G-6MGBIC-A Gigabit Ethernet Interface Modules 1Port status LEDs 21-Gigabit port slots for Mini-GBIC uplinks Connectivity 4G4202-72 4G4282-49 Management Switch Configuration Using WebView Standards Compatibility Secure Networks Policy Support LANVIEW Diagnostic LEDs Getting Help Network Requirements Link Aggregation 10BASE-T Network 100BASE-TX Network 1000BASE-SX/LX/ELX Network 1000BASE-T Network Page Installation Important Notice Unpacking the DFE-Gold Module Installing Optional Network Expansion Modules Installing Optional Network Expansion Modules Matrix DFE-Gold Series Installation Guide 3-3 Removing the Coverplate Installing the Network Expansion Module Installing Optional Network Expansion Modules 3-4 Installation Figure 3-2 Installing the Network Expansion Module Installing an Optional Mini-GBIC Preparation Installation Installing an Optional Mini-GBIC Matrix DFE-Gold Series Installation Guide 3-7 Figure 3-4 Mini-GBIC with LC Connector Removing the Mini-GBIC Module Placement and Rules N5 POE A DCB Figure 3-6 Examples, Slot Numbers/Module Placement in Matrix E7, N3, N5, or N7 N3 Example 1 (Figure 3-6, A) Example 2 (Figure 3-6, B) Example 3 (Figure 3-6, C) Example 4 (Figure 3-6, D) Installing the DFE Module into a Chassis Preparation Installing Module into Matrix E7 or N7 Chassis Installing the DFE Module into a Chassis Matrix DFE-Gold Series Installation Guide 3-13 Figure 3-1 Installing Module into Matrix E7 or Matrix N7 Chassis (E7 shown) Gb ENET Installing Module into Matrix N1, N3, or N5 Chassis Connecting to the Network Matrix DFE-Gold Series Installation Guide 3-15 Figure 3-7 Installing Module into N1, N3, or N5 Chassis (only N3 shown) Connecting to the Network Connecting UTP Cables DFE Page Page Connecting Fiber-Optic Cables to Mini-GBICs Page Connecting to the Network 3-22 Installation Figure 3-14 Cable Connection to LC Fiber-Optic Connectors Connecting to COM Port for Local Management What Is Needed Connecting to an IBM PC or Compatible Device Connecting to a VT Series Terminal Connecting to a Modem Adapter Wiring and Signal Assignments COM Port Adapter Wiring and Signal Diagram RJ45 DB9 VT Series Port Adapter Wiring and Signal Diagram RJ45 DB25 Completing the Installation Completing the Installation of a New System First-Time Log-In Using a Console Port Connection Completing the Installation of a DFE-Gold Module in an Existing System Logging in with an Administratively-Configured User Account Troubleshooting Using LANVIEW About the Management (MGMT) LED Using LANVIEW 4-2 Troubleshooting Viewing the Receive and Transmit Activity 11 SELECT 4G4282-49 RX TX Tabl e 41describestheLEDindicationsandprovidesrecommendedactionsas appropriate. Table 4-1 LANVIEW LEDs LED Color State Recommended Action Table 4-1 LANVIEW LEDs (continued) LED Color State Recommended Action Troubleshooting Checklist DFE-Gold Module Shutdown Procedure Table 4-2 Troubleshooting Checklist (continued) Problem Possible Cause Recommended Action Recommended Shutdown Procedure Using OFFLINE/RESET Switch Last Resort Shutdown Procedure Using OFFLINE/RESET Switch A Specifications DFE-Gold Module Specifications Ethernet Interface Module Specifications RefertoTabl e A2forthe7G6MGBICand7G6MGBICAspecifications. Table A-1 Specifications (continued) Item Specification Table A-2 7G-6MGBIC and 7G-6MGBIC-A Port/Environmental Specifications Item Specification Mini-GBIC Input/Output Specifications Gigabit Ethernet Specifications MGBIC-LC01 / MGBIC-MT01 Specifications (1000BASE-SX) MGBIC-LC03 Specifications (1000BASE-LX) MGBIC-LC09 Specifications (1000BASE-LX) MGBIC-08 Specifications (1000BASE-ELX) MGBIC-02 Specifications (1000BASE-T) COM Port Pinout Assignments Regulatory Compliance Page B Mode Switch Bank Settings and Optional Installations Setting the Mode Switches Required Tools Page Matrix DFE-Gold Series Installation Guide B-3 Memory Locations and Replacement Procedures 4G4202-72 1. This is not considered a field replaceable unit on the 4G4202-72. Location of DRAM SIMM and DIMM Memory Modules 1DRAM SIMM 1 DRAM SIMM Replacement Procedure Removing the DRAM SIMM 7G-6MGBIC-A Matrix DFE-Gold Series Installation Guide B-5 Figure B-4 NEM Removal and DRAM SIMM Connector Location on 4G4282-49 7G-6MGBIC-A 3. RotatetheDRAMSIMMupward,thenremoveitfromtheconnectorfingers. 1Connector arms 2DRAM SIMM 3 Connector fingers Installing the DRAM SIMM on 4G4282-49 DIMM Replacement Procedure Removing the DIMM Installing the DIMM on 4G4202-72 or 4G4282-49 Index Numerics C D E N O P R S