Epson HC3020, 3020E manual Where to Get Help, Internet Support Speak to a Support Representative

Where to Get Help

Internet Support

Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or epson.ca/support (Canada). Here you can access troubleshooting information, download product documentation, and receive technical advice through email.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing (562) 276-4394(US) or

(905)709-3839(Canada), 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday.

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (PowerLite Home Cinema 3020 or PowerLite Home Cinema 3020e)

■Product serial number (located on the bottom of the projector or in the projector’s Info menu)

■Computer configuration, if you’re connected to a computer

■Description of the problem

Purchase Supplies and Accessories

You can purchase screens, carrying cases, or other accessories from an authorized Epson reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

Problem Solving 85