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ProblemSolution
Using the roll paper holder, paper does not feed properly.
W h e n t h e
L O A D / E J E C T b u t t o n
is pressed, the platen does not rotate and paper does not feed.
W h e n t h e
L O A D / E J E C T b u t t o n
is pressed, the platen rotates but paper does not feed.
The paper feed is crooked or the paper jams.
You may be trying to feed paper while the printer is on line (ON LINE light is on). Press the ON LINE button once to set the printer off line; then feed the paper. After feeding the paper, press the ON LINE button again to set the printer on line. Refer to
The paper release lever may be pulled forward to the continuous paper position. Push the paper release lever back to the single sheet position. Refer to
The position of the roll paper may be wrong. Position the paper roll so that the paper feeds off of the bottom of the roll. Refer to
The roll paper holder may not be installed correctly. Check that the holes in the base fit onto the two corresponding pegs at the bottom of the printer. Refer to
The shaft with the paper roll may not be properly mounted on the roll paper holder. Make sure the shaft fits securely onto the roll paper holder. Refer to
Troubleshooting