Testing the Printer

Printing problems and solutions

If the self test does not print properly, check the print head area and the control panel. If the paper is jammed, turn off the printer. Then remove the paper using the platen knob and load a new sheet. Make sure that all the packing material and shipping restraints have been removed from inside the printer. Also see Chapter 7 for further troubleshooting information.

ProblemSolution

The printer does not print.

The printer sounds like it is printing, but nothing is printed.

The test did not print when you pressed the O N L I N E button.

The print is faint or uneven.

Printed characters have parts missing at the bottom.

ABCD

The ribbon may not be installed properly. Turn off the printer, reinstall the ribbon cartridge and take up any slack in the ribbon. See page 1-8.

The ribbon may be worn. Replace the ribbon cartridge. See page 6-4.

Turn off the printer and repeat the self test. Make sure you hold down the FORM FEED or LINE FEED button the entire time you are turning on the printer. See page

1-17.

Turn off the printer and disconnect the cable from the computer. Try the self test again.

The ribbon cartridge may not be properly installed. Remove the ribbon cartridge and reinstall it. Make sure the cartridge hooks are inserted securely into the printer. See page 1-8.

1-24Setting Up the Printer