Epson Pro 5000 Contacting Customer Support

Contacting Customer Support

If your printer is not operating properly and you cannot solve

the problem using the t roubleshooting info rmation in this

guide, contact customer support services for assistance.

We will be able to help you much more quickly if you give us

the following informatio n:

Serial number of your printer:

(The serial number label is on the back of the printer.)

Printer model:

Brand and model of your computer:

Printer software version:

(Click the About button in your printer driver.)

Windows version (for example, NT, 95 or 3.1) you are using:

Software application(s) you norma lly use with your printer

and their version number(s):

For United Kingdom and the Republic of Ireland

Users

If you purchased your printer in the UK or the Republic of

Ireland, Epson (UK) Limited provides a range of customer

services and technical sup po rt.

Note:

For customers in the Republic of Ireland, please use the correct dialing

codes when dialing the UK telephone numbers listed in the following

sections. For example the Enquiry Desk fax number, 01442 227271,

should be dialed as 0044 1442 227271 from the Republic of Ireland.

8

Troubleshooting

R

Keywest Ref. Guide

Rev.c

A5 size Chapter 8

10-09-97 DR, pass 0

Troubleshooting 8-43

Contents

Main Users Guide Update Keywest Notice L Keywest Notice Where to Find Information This Reference Guide Setup Guide Online Help (Microsoft Windows 3.1x, 95, an d NT only ) Color Guide Reference Guide Declaration of Conformity ii Contents iv Page vi Page Page Safety Instructions Important Safety Instructions A few precautions 2 Warnings, Cautions, and Notes w c ENERGY STAR Compliance w 4 S For United Kingdom Use rs Use of options Page Page Chapter 1 Printing on Various Kinds of Paper Choosing Special Paper and Other Media EPSON special media 1-2 EPSON special media Printing on Various Kinds of Paper 1-3 A5 size Chapter 1 A5 size Chapte r 1 1-4 Page About special media cleaning sheets 1-6 Page 1-8 Storing paper Printing on Envelopes 1-10 LKeywest Ref. Guide A5 size Chapter 1 Page Storing envelopes 1-12 Printing on Photo Quality Glossy Film and Ink Jet Transparencies 1-14 Storing glossy film and transparencies Printing on Ink Jet Back Light Film and Photo Quality Self Adhesive Sheets 1-16 Page Storing Back Light Film and Self Adhesive Sheets Printing on Photo Paper 1-18 Page 1-20 Notes for EPSON Photo Paper (4 6 inches) Printing Removing the perforated edges Storing EPSON Photo Paper 1-22 Chapter 2 Paper Handling Selecting a Paper Path Paper Path and Loadable Paper Size Paper Handling 2-3 Paper source and paper size compa tibility 2-4 LKeywest Ref. Guide Paper Tray and Loading Capacity by Me dia Type Paper Handling 2-5 Paper source and loading capacity b y media type 2-6 LKeywest Ref. Guide 10-14-97 DR , pas s 1 Loading Paper in a Paper Tray Tips on using a paper tray Using the paper size and media type cards Loading paper in the standard paper tray 2-8 Page Page Page Page Page 2-14 Loading paper in the optional lower paper tray Feeding paper from the lower paper tray 2-16 Switching paper trays between the printer and the opt ional paper cassette 2-18 Page Loading Paper in the Manual Feed Slots Loading in the front manual feed slot 2-20 Loading in the rear manual feed slot 2-22 Page Page Chapter 3 Using the Printer Software for Windows The Printer Software 3-2 Accessing the Printer Software From Windows applications From Windows 95 or Windows NT 4.0 From Windows 3.1 3-4 Using the Automatic Setting Using the Predefined Settings 3-6 Page Customizing the Print Settings 3-8 Saving your settings Making the Media Type Setting 3-10 Page Modifying the Printout Method and Style 3-12 Using the Paper menu Copies Orientation Printable Area Using the Layout menu (Windows 95 & NT 4.0 only) 3-14 Proportional Printing Print Layout (Windo ws 95 only) Watermark Checking Print Job & Printer Status Understanding the EPSON Spool Manager 3-16 For Windows 95 EPSON Progress Meter for Windows 95 For Windows 3.1 EPSON Despooler for Windows 3.1 3-18 Getting Information Through Online Help From Windows applications Page Chapter 4 Using the Printer Software for Macintosh The Printer Software 4-2 Using the Automatic Setting Media Type 4-4 Page Ink Using the Predefined Settings 4-6 Advanced Photo Photo Text/Graph PhotoEnhance 2 ColorSync 4-8 Text Customizing the Print Settings Making your settings Saving your settings 4-10 Choosing your settings Modifying visual effects Color Adjustment Mode Slide bars 4-12 PhotoEnhance 2 ColorSync Profile 4-14 Rendering Intent Halftoning Flip Horizontal Controlling the printing quality Print Quality 4-16 SuperFine - 1440 dpi Fine - 720 dpi MicroWeave High Speed Finest Detail Changing the Paper Size 4-18 Paper Size LKeywest Ref. Guide A5 size Chapter 4 Paper Source Orientation Rotate by 180 degrees Reduce or Enlarge 4-20 Defining a Custom Paper Size Page Modifying the Printout Method and Style Fit to Page 4-22 Watermark Print Layout 4-24 Print Order Controlling Background Printing 4-26 Chapter 5 Using EPSON Printer Utilities Introducing the EPSON Printer Utilities 5-2 EPSON Status Monitor 2 for Windows 95 EPSON StatusMonitor for Macintosh Nozzle Check 5-4 Head Cleaning Print Head Alignment Printer and Option Information (Windows only) 5-6 Speed & Progress (Windows 95) High Speed Copies Show Progress Meter 5-8 EPSON Printer Port DMA Transfer Configuration (Macintosh) Using the EPSON Status Monitor 2 Utility Opening EPSON Status Monitor 2 5-10 Checking the Printer Status EPSON Status Monitor 2 window Toolbar and Status ba r Installed Printers list 5-12 Printer menu View menu 5-14 Settings menu Help menu Printer Status window 5-16 Current Status menu Page Page Setting Monitoring Preferences 5-20 Turning on background monitoring Using the background monitoring icon 5-22 Using the EPSON StatusMonitor (Macintosh) Active path Page Chapter 6 The Control Panel Using the Control Panel 6-2 Using Special Power-On Functions Nozzle check and printer settings 6-4 Print head alignment 6-6 Paper size and media type verification Parallel interface ECP mode 6-8 Platen gap adjustment for the manual feed slots Page Chapter 7 Maintenance and Transportation Replacing an Ink Cartridge 7-2 Page 7-4 Page Cleaning the Printer 7-6 Transporting the Printer 7-8 Setting up the printer after transporting it Page Chapter 8 Troubleshooting Diagnosing the Problem Error indicators 8-2 Troubleshooting 8-3 8-4 Troubleshooting 8-5 Paper size and media type verification error 8-6 Status Monitor Printer operation check 8-8 Problems and Solutions Power supply The lights come on briefly but then go off and stay off. 8-10 The printer does not work and the control panel lights are off. Operation The Operate light is on but nothing prints. Nothing prints and the control panel lights are on or flashing. The printer sounds like it is printing, but nothing prints. The printer operation check prints well, but nothing prints from within an application program. 8-12 Page Color documents print out in black and white. Printing starts too high or too low on the page. 8-14 Print speed is not what you expect. Something on the page is wrong or missing. The New Hardware Found screen appears even though the printer software has already been installed. Paper handling 8-16 Paper does not feed properly from the paper tray. Page The printer loads more than one sheet at a time. Single sheets do not feed properly from a manual feed slot. 8-18 Ejected paper is wrinkled. Paper does not fully eject. Paper feed or paper jam problems occur frequently. Printing quality 8-20 The printed image has gaps or faint areas. The printed image is blurred. The printed image is smeared. 8-22 White horizontal lines appear in the printed image. Vertical printed lines are not aligned. Print quality is not what you expect. Colors are different than you expect. 8-24 Page Colors are not very vibrant. 8-26 Photographic images look grainy or rough. Printer utilities The Status Monitor 2 searches for the printer but cannot find it. When you clean the print head using the Head Cleaning utility, the output quality does not improve. 8-28 Clearing a Paper Jam 8-30 Increasing the Print Speed 8-32 Using DMA transfer (Windows 95) 8-34 Page 8-36 Cleaning the Print Head Using the Head Cleaning utility For Windows users: 8-38 For Macintosh users: Using the control panel 8-40 Aligning the Print Head For Windows users: For Macintosh users: Uninstalling the Printer Software (Windows 95) 8-42 Contacting Customer Support For United Kingdom and the Republic of Ireland Users Enquiry Desk Customer Support 8-44 Faxon EPSON EPtec - Bulletin Board Service for latest drivers and utilities World Wide Web For Australian Users 8-46 EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer EPSON Helpdesk For Singapore Users For Hong Kong Users 8-48 Internet home page Electronic bulletin board system For Philippines Users Page Appendix A Specifications Technical Specifications Printing A-2 Paper Specifications A-3 A-4 Specifications A-5 Ink cartridges A-6 Specifications Specifications A-7 Mechanical A-8 Electrical Environmental Specifications A-9 Initialization Hardware initialization Safety approvals Interface Specifications Parallel interface Specifications A-11 Compatibility mode Foward channel Reverse channel Serial interface A-12 Glossary Glossary 1 2 Glossary 3 4 Glossary 5 Page Index A IN-1 B C D E IN-2 F G IN-3 H I L IN-4 M N IN-5 O P IN-6 IN-7 Q R IN-8 S T U IN-9 V