Chapter 6:

Solving

Problems

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As you use your printer, you may occasionally experience a problem. You can diagnose the problem following the guidelines in this chapter or check the FAQ at www.proimaging.epson.com. Then try the most likely solutions until the problem is fixed.

This chapter provides instructions for the following:

•Diagnosing problems

•Checking error messages and lights

•Improving print quality

•Solving operational problems

•Solving miscellaneous printing problems

•Solving paper problems, including clearing paper jams

•Uninstalling and reinstalling the printer driver

Diagnosing Problems

The printer includes a number of ways to help you diagnose problems:

•To identify the most common problems, check the messages and lights on the control panel. See pages 150 through 155 for more information.

•If you’re using the Epson printer driver and Status Monitor utility, check your software for error messages. See Chapter 4 or 5 for more information.

•To determine whether the problem is caused by the printer itself, print a status sheet from the control panel. See page 126 for instructions.

•Review the FAQ at www.proimaging.epson.com for possible solutions.

•If none of the suggested solutions in this chapter solve your problem, contact Epson as described under “Where To Get Help” on page 10.