154Solving Problems

Message

 

Explanation

Response

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER JAM

 

Paper has jammed in the

Release the paper lever and remove the

REMOVE PAPER

printer.

jammed paper; see page 162. Do you need to

 

turn the printer off and then back on?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER OUT

 

Paper ran out or is not

Load paper. If paper is not ejected, release the

LOAD PAPER

 

ejected correctly.

paper lever and remove the paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SENSOR ERROR

The paper does not match

Press the

 

 

 

Pause button, then load the right

 

 

PRESS THE

 

 

 

BUTTON

the media type selected

paper (or change the media type selection).

 

 

LOAD THE CORRECT PAPER

for auto head alignment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SENSOR ERROR

The paper does not match

Press the

 

 

 

Pause button, then load the right

 

 

 

PRESS THE

 

 

 

BUTTON

the media type selected

paper (or change the media type selection).

 

 

LOAD DIFFERENT PAPER

for head alignment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SETTING ERROR

The wrong paper source

Check the Source setting in the printer driver

CHECK PAPER SOURCE IN

(roll or sheet) is selected.

and make sure the paper is loaded correctly.

 

 

 

 

 

 

 

 

THE DRIVER SETTINGS AND

 

 

 

 

 

 

 

 

LOAD PAPER CORRECTLY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SETTING ERROR

Roll paper is loaded, but

Make sure the setting matches the paper in the

LOAD CUT SHEET PAPER

cut sheet is selected.

printer, or load the correct paper. Press the

 

 

 

Pause button to start printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SETTING ERROR

A sheet is loaded, but roll

Make sure the setting matches the paper in the

LOAD ROLL PAPER

paper is selected.

printer, or load the correct paper. Press the

 

 

 

Pause button to start printing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SIZE ERROR

The size of the paper in the

Make sure the size matches the paper in the

LOAD CORRECT SIZE PAPER

printer doesn’t match the

printer, or load the correct paper.

image size.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER SKEW

 

Paper is not loaded

Release the lever and load the paper correctly.

LOAD PAPER PROPERLY

straight.

Then return the lever to the locked position.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PRINTER ERROR

You tried to print while an

Press the

P Power button to turn off the

RESTART THE PRINTER

error condition was

printer. Wait 30 seconds, then turn it back on.

present.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REMOVE ROLL PAPER

Roll paper is not removed

RAISE THE PAPER SET LEVER

from the printer.

 

AND REMOVE PAPER

 

Release the paper lever and remove roll paper from the printer.