158Solving Problems

Problem

Solution

 

 

Your print appears

◗ Make sure the Media Type setting in the printer software is correct for the media

blurry or smeared.

you’re printing on.

 

◗ If you’re printing on non-Epson media, you may need to adjust the paper thickness

 

setting, drying time, or color density. Use your printer software (page 88 for

 

Mac OS X or page 115 for Windows) to choose the correct setting. When you’re

 

done printing with a custom paper configuration, be sure to return the setting to

 

standard (STD).

 

◗ Your paper doesn’t meet the required specifications or wasn’t stored in a dry,

 

humidity-free environment. Load new paper.

 

◗ If you’re using cut sheet media, make sure the printable side is face up.

 

◗ Ink has leaked into the paper path. Wipe the paper path area of the printer with a

 

soft, clean cloth. See page 144 for cleaning instructions.

 

◗ Turn off High Speed in your printer settings.

 

◗ The platen gap setting is too narrow. Use the control panel to change the setting to

 

WIDE or WIDER. See page 74 for instructions.

 

◗ Run a nozzle check and cleaning cycle (see page 128).

 

◗ Make sure you don’t open the front cover during printing. This causes the carriage

 

to stop, and may cause uneven color.

 

 

The bottom edge of

◗ The paper is curled toward the printable side. Flatten the paper or curl it toward the

your print is smeared.

other side.

 

◗ Make sure the Media Type setting in your printer software is correct for the media

 

you’re printing on.

 

◗ If you’re printing on non-Epson media, you may need to adjust the paper thickness

 

setting or drying time. Use your printer software (page 88 for Mac OS X or

 

page 115 for Windows) to choose the correct setting. When you’re done printing

 

with a custom paper configuration, be sure to return the setting to standard (STD).

 

◗ If printing on thick paper, the platen gap setting may be incorrect. Use the control

 

panel to change the setting to WIDE or WIDER; see page 74.

 

 

The printed surface is

◗ If printing on thick paper, the platen gap setting may be incorrect. Use the control

scuffed or soiled.

panel to change the setting to WIDE or WIDER; see page 74.