150 Solving Problems
Checking Error Messages and LightsThe control panel includes various lights and an LCD display to indicate the status of the printer:
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| Paper feed up button |
Pause or reset | Enter or barcode | |
button and light | ||
| button | Menu or cleaning button |
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Power |
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light |
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| reel |
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| buttons |
Power |
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button |
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Paper light |
| Paper feed down button |
LCD display |
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| Paper source | |
Ink light |
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| or cut button |
When your ink or paper runs out or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem.
Message | Explanation | Response |
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BORDERLESS ERROR
LOAD THE SUPPORTED PAPER SIZE OR LOAD PAPER PROPERLY
The borderless setting is selected, and paper that doesn’t support borderless printing is selected, or paper is not loaded correctly.
Press and hold the 
Pause button for
3 seconds to cancel the print job. Change the setting in the printer driver or load different paper. Make sure paper is loaded correctly.
CARRIAGE LOCKED | The print head is locked. |
RELEASE THE CARRIAGE
LOCK
Remove the brackets securing the print head; see page 31.
CLEANING ERROR | Head cleaning did not clear | Run the head cleaning utility again. If the |
PRESS PAUSE BUTTON | the nozzles. | nozzles are still clogged, contact Epson. |
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CLEANING ERROR | Paper is too thick for head | Release the paper lever to remove the paper, |
REMOVE THICK PAPER | cleaning. | then reset the lever. Head cleaning starts |
| automatically. After cleaning, reload paper. | |
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