Solving Problems 159
Solving Operational ProblemsIf you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following:
•Paper is loaded correctly.
•The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.
•The interface cable is securely connected to the printer and your system.
•The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 10 for details.
If none of these suggestions help, try the solutions below.
Problem | Solution | ||||||||
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The printer stops | ◗ If the |
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| Pause light is flashing, the printer is performing a maintenance procedure or | ||||
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printing | waiting for ink to dry. Check the display message and lights on the control panel. | ||||||||
unexpectedly. | Wait until the |
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| Pause light stops flashing. | ||||
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| ◗ Check the display message and lights on the control panel to see if an error has | ||||||||
| occurred. Follow the instructions for the messages beginning on page 150. | ||||||||
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The printer sounds as | ◗ Follow the instructions beginning on page 128 to clean the print head. | ||||||||
if it’s printing, but | ◗ Try running a power cleaning cycle; see page 131. | ||||||||
nothing prints. | ◗ Communication between the network and printer may have been momentarily | ||||||||
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| interrupted. Check your network settings. | ||||||||
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Nothing prints. | ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged | ||||||||
| in. Then restart the printer and computer. | ||||||||
| ◗ Make sure the interface cable meets the required specifications; see page 11 or 12. | ||||||||
| ◗ The printer port setting doesn’t match the printer connection port (Windows). | ||||||||
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| Properties. Click the Ports tab and make sure your printer port is selected. | ||||||||
| ◗ Download and install the latest driver for Macintosh or Windows from the Epson | ||||||||
| website at www.proimaging.epson.com. | ||||||||
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