EverFocus EPTZ 100 8 APPENDIX C: TROUBLESHOOTING

EPTZ100_ma_en_rev03.doc 47

8 APPENDIX C: TROUBLESHOOTING

8.1 GENERAL MALFUNCTION

In case of drifted preset position or abnormal reaction of EPTZ 100 speed dome perform a reset of the dome, for the reset 3

options are possible:

Option 1: Setup menu > INITIALIZE > POWER ON RESET

Option 2: (GoTo) POSITION 80

Option 3: Power off dome for min. 5 seconds, then power on

8.2 RECOVERING COMMUNICATION SETTINGS OF CAMERA MODULE

If the camera communication settings in the setup menu CAMERA > ADVANCED SETUP > SPECIAL > COMM ADJ were changed

accidentally, the communication between Speed Dome and camera module may be broken.

Symptoms: a) Pan / Tilt works, but no zoom function

b) OSD setup works, but no access to the submenu CAMERA > ADVANCED SETUP

Correction:

Step 1: Go in setup menu to INITIALIZE > CAMERA DEFAULT > ON and perform a camera reset. If this reset works, all settings

from ADVANCED SETTING menu will be reset to factory defaults.

Check access to menu ADVANCED SETUP. If the submenu opens, the communication error is fixed.

If the problem still exists, go to STEP 2.

Step 2: Go in setup menu to CAMERA > RESCUE MODE > set to ON

The values for BAUD RATE and PARITY will appear.

Change values for BAUD RATE and try with each changed value access to ADVANCED SETUP menu. Check also with

PARITY setting ODD/EVEN.

With correct settings access to ADVANCED SETUP is possible, the submenu appears additional

to the camera menu on the screen:

Switch off the CAMERA menu display by pressing IRIS + key.

Go to > SPECIAL > COMM ADJ and set / verify following default settings:

BAUD RATE 38400

UART MODE 8-N-1

RET PKT ENABLE

EXIT all menus.

Restart the EPTZ-100 with power OFF / ON to finish the camera setting recovery.

Contents

Main EPTZ 100 Day / Night Speed Dome Camera INSTALLATION / OPERATION 1 SAFETY WARNINGS TABLE OF CONTENTS Page 2 INTRODUCTION 2.1 FEATURES 2.2 DELIVERY SCOPE 2.3 OPTIONAL ACCESSORIES 2.4 SPECIFICATIONS Page 2.5 DIMENSIONS 2.5.1 Dimensions with ceiling mount adapter 2.5.2 Dimensions with recessed ceiling mount adapter 2.5.3 Dimension EPTZ 100 with wall mount bracket EPTZ 100 WLM 2.5.4 Dimensions wall bracket EPTZ 100 WLM 2.5.5 Dimension EPTZ 100 with ceiling pendant bracket EPTZ 100 CPM 2.5.6 Dimension ceiling pendant bracket EPTZ 100 CPM 3 INSTALLATION 3.1 MECHANICAL 4 5 2 3.1.1 Ceiling mount 3 4 5 3.1.3 Wall mount 2 8 3 4 7 5 3.1.4 Ceiling pendant mount 3.2 ELECTRICAL 3.2.1 Video 3.2.2 Power 3.2.3 RS-485 3.2.3.1 RS-485 installation with EKB 500 keyboard 3.2.3.2 RS-485 installation with EverFocus DVR 3.2.4 Alarm 3.3 COMMUNICATION SETTINGS 3.3.1 Baud rate and Protocol 3.3.2 RS-485 ID (address) Page 3.3.3 RS-485 bus termination 3.4 INITIAL START 4 OSD MENU SETUP 4.1.1 Operation in Setup Menu 4.1.2 Menu Structure OSD Structure Part 1: Page 4.1.3 Main menu 4.1.4 System info 4.1.5 Display 4.1.6 Camera 4.1.6.1 Advanced setting (camera setup) Page Page Page 4.1.7 Scan Page Page Page 4.1.8 Control 4.1.9 Privacy Mask 4.1.10 Alarm 4.1.11 Initialize 5 OPERATION WITH EKB 500 KEYBOARD 5.1 EKB 500 OPERATION WITH EVERFOCUS PROTOCOL (EVF-2) 5.1.1 EPTZ 100 setup menu 5.1.2 Preset positions 5.1.3 Autopan 5.1.4 Preset tours 5.1.5 Pattern tours 5.1.6 Remote switching of EPTZ 100 output relay 5.2 EKB 500 OPERATION WITH PELCO-D/P PROTOCOL 5.2.1 EPTZ 100 setup menu 5.2.2 Preset positions 5.2.3 Autopan 5.2.4 Preset tours 5.2.5 Pattern tours 5.2.6 Remote switching of EPTZ 100 output relay 6 APPENDIX A: BASIC SETTINGS AT EKB 500 KEYBOARD 6.1 COM PORT SETTING - RS-485 INTERFACE SETTING 6.2 DEVICE SETTING > CAMERA 7 APPENDIX B: BASIC SETTINGS AT EVERFOCUS DVR 7.1 EDR / EDVR / EDSR SERIES (EXCEPT EDSR100, EDSR100H) 7.2 ECOR / PARAGON SERIES 8 APPENDIX C: TROUBLESHOOTING 8.1 GENERAL MALFUNCTION 8.2 RECOVERING COMMUNICATION SETTINGS OF CAMERA MODULE EverFocus Electronics Corp.