HP PSC manual 102

chapter 10

4If you are still experiencing problems and need to speak with an HP Customer Support Representative do the following:

–Have the specific name of your HP PSC, as it appears on the device, available.

–Have your serial number and service ID ready. To display your serial number, press OK and Start Black at the same time, until the serial number appears in the color graphics display. To display your service ID, press OK and Start Color at the same time, until Service ID: and the number appear in the color graphics display.

–Print a Self-Test Report. See print a self-test report on page 81 for information on printing this report.

–Make a color copy.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your HP PSC when you call.

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to the website listed below and choose your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your countries/ regions is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support in your country/region. Go to the following website:

www.hp.com/support

Alternatively, you can ask your dealer or call HP at the phone number provided in this booklet.

As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery.

	country/region	hp technical support	country/region	hp technical support
	Algeria1	+213(0)61 56 45 43	Luxembourg (French)	900 40 006
	Argentina	(54)11-4778-8380	Luxembourg (German)	900 40 007
		0-810-555-5520
	Australia	+61 3 8877 8000	Malaysia	1-800-805405
		1902 910 910
support	Austria	+43 (0) 820 87 4417	Mexico	01-800-472-6684
	Bahrain (Dubai)	+973 800 728	Mexico (Mexico City)	5258-9922
hppsc	Belgium (Dutch)	+32 (0) 70 300 005	Morocco1	+212 224 047 47
	Belgium (French)	+32 (0) 70 300 004	Netherlands (0.10 Euro/	0900 2020 165
			min.)

92 hp psc 2400 series