troubleshooting

chapter 15

problem

possible cause and solution

 

 

I cannot receive

• If your HP PSC shares the same phone line with other types of

faxes, but I can send

phone equipment—such as an answering machine or a PC

faxes

modem—the fax signal level might be reduced, causing fax

(continued)

reception problems.

 

To find out if other equipment is causing a problem, disconnect

 

everything except the HP PSC from the phone line, and then try to

 

receive a fax. If fax reception is successful without the equipment,

 

then one or more pieces of the equipment is causing problems; try

 

adding them back one at a time and faxing, until you identify

 

which equipment is causing the problem.

 

 

I cannot send faxes,

• If you are using speed dial to dial the fax number, the HP PSC

but I can receive

might be dialing too fast or too soon. Try re-creating the speed dial

faxes

entry and inserting some pauses. For information, see create speed-

 

dial entries on page 64.

 

• If your telephone line has a PBX system, make sure you are dialing

 

the number for an outside line before dialing the fax number.

 

• The receiving fax machine might be having problems. To check

 

this, try calling the fax number from a telephone and listen for fax

 

tones. If you cannot hear fax tones, the receiving fax might not be

 

turned on or connected, or a voicemail service could be interfering

 

with the recipient’s phone line.

 

 

Fax tones are

• When you have an answering machine on the same phone line

recorded on my

you use for fax calls, you must connect the answering machine

answering machine

directly to the HP PSC (or through a directly-connected PC modem,

 

if applicable) as described in fax setup on page 115. If you do not

 

connect it as recommended, fax tones might be recorded on your

 

answering machine.

 

 

I hear static on my

• If you did not connect the HP PSC from the port labeled “1-LINE” to

telephone line ever

your telephone wall jack using the phone cord supplied in the box

since I connected the

with your HP PSC, you might hear static on your phone line and

HP PSC

you might not be able to fax successfully.* This special 2-wire cord

 

is different from the more common 4-wire cords you might already

 

have in your office. For more information, see I have difficulties

 

when sending faxes and when receiving faxes on page 145.

 

* This possible cause/solution applies only in the countries/regions that

 

receive a 2-wire phone cord in the box with the HP PSC, including:

 

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

 

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

 

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

 

Taiwan, Thailand, USA, Venezuela, and Vietnam.

 

• Using a telephone line splitter might affect the sound quality of

 

your phone line, causing static. Try removing the splitter and

 

connecting the HP PSC directly to the telephone wall jack.

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hp psc 2400 series