troubleshooting information
problem | possible cause and solution |
A red X or yellow triangle appears on the USB connect prompt
follow these steps
1Verify that the front panel cover is firmly attached, then unplug the HP PSC and plug it in again.
2Verify that the USB and power cables are plugged in.
| 3 Verify that the USB cable is set up properly as follows: |
| – Unplug the USB cable and plug it in again. |
| – Do not attach the USB cable to a keyboard or |
| hub. |
| – Verify that the USB cable is 3 meters or less in length. |
| – If you have several USB devices attached to your computer, |
| you might want to unplug the other devices during the |
| installation. |
| 4 Continue with the installation and reboot the computer when |
| prompted. Then open HP Director and check for the essential icons |
| (scan picture, scan document, and hp gallery) |
| 5 If the essential icons do not appear, remove the software and then |
| reinstall it as described in Some of the icons are missing in the |
| hp director on page 140. |
|
|
I received a message | Try to continue with the installation. If that doesn’t work, stop and then |
that an unknown error | restart the installation. |
has occurred |
|
troubleshooting
reference guide | 139 |