troubleshooting information

 

 

problem

possible cause and solution

 

 

I cannot receive

• If you have a PC modem on the same phone line with your

faxes, but I can send

HP PSC, check to make sure that the modem’s software is not set to

faxes

receive faxes automatically. Modems with this auto fax receive

(continued)

feature turned on will take over the phone line to receive all

 

incoming faxes, which will prevent the HP PSC from receiving fax

 

calls.

 

• If you have an answering machine on the same phone line with

 

your HP PSC, you might have one of the following problems:

 

–

Your outgoing message might be too long or too loud to allow

 

 

the HP PSC to detect fax tones, which could cause the calling

 

 

fax machine to disconnect.

 

–

Your answering machine might not have enough quiet time

 

 

after your outgoing message to allow the HP PSC to detect fax

 

 

tones. This problem is more common with digital answering

 

 

machines.

 

The following actions might help solve these problems:

 

a.

Disconnect the answering machine and then try receiving a

 

 

fax. If faxing is successful without it, the answering machine

 

 

might be causing the problem.

 

b.

Reconnect the answering machine and re-record your outgoing

 

 

message. Make sure the message is as short as possible (no

 

 

more than 10 seconds long), and that you speak softly and

 

 

slowly when recording it. Try again to receive a fax.

 

• If you have a special ring pattern for your fax phone number (using

 

a distinctive ring service through your telephone company), make

 

sure that the Answer Ring Pattern feature on your HP PSC is set to

 

match. For example, if the phone company has assigned your fax

 

number a double ring pattern, make sure Double Rings is selected

 

as the Answer Ring Pattern setting. For information on changing

 

this setting, see change the answer ring pattern (distinctive ringing)

 

on page 68.

 

Note that some ring patterns cannot be recognized by the HP PSC,

 

such as those with alternating short and long ringing patterns. If

 

you are having problems with a ring pattern of this type, ask your

 

phone company to assign a non-alternating ring pattern.

 

• If you are not using a distinctive ring service, check to make sure

 

that the Answer Ring Pattern feature on your HP PSC is set to All

 

Rings. For information, see change the answer ring pattern

 

(distinctive ringing) on page 68.

 

 

 

troubleshooting

reference guide

147