troubleshooting information
For additional information on solving problems you might encounter while faxing with your HP PSC, see the hp psc 2400/2500 series troubleshooting section in the onscreen hp photo & imaging help.
problem | possible cause and solution |
I have difficulties | • Make sure you connected the HP PSC from the port labeled |
when sending faxes | “1-LINE” to your telephone wall jack using the phone cord |
and when receiving | supplied in the box with your HP PSC.* This special 2-wire cord is |
faxes | different from the more common 4-wire cords you might already |
| have in your office. Check the end of the cord and compare it to |
| the two types of cords shown below: |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | |
2-wire cord | 4-wire cord |
End view of the 2-wire phone | End view of a 4-wire phone cord |
cord supplied in the box with | that might cause faxing problems |
your HP PSC | if connected directly to your |
| HP PSC |
If you used the 4-wire cord, disconnect it, find the supplied 2-wire cord, and then connect the 2-wire cord to the HP PSC (at the port labeled “1-LINE”). For more information on how to connect this cord, refer to fax setup on page 115.
*This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP PSC, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Note: If the 2-wire cord is not long enough and you need to extend it, you might want to purchase a telephone cord extension connector. Attach the 2-wire cord from the HP PSC to one end of the extension connector, and then attach a 4-wire cord from the other end of the connector to the telephone wall jack.
•Make sure you have correctly connected the HP PSC to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with your
HP PSC.
Use the 1-LINE port on the back of the HP PSC to connect to the wall jack, and use the 2-EXT port to connect any other equipment, such as a PC modem or an answering machine. For more information and connection diagrams, see fax setup on page 115.
