troubleshooting information
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share
operational troubleshooting
The hp psc 2400/2500 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP PSC. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.
To access troubleshooting information from the Macintosh (OS X), click the HP Director
If you have Internet access, you can get help from the HP website at:
www.hp.com/support
The website also provides answers to frequently asked questions.
hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below. When you access the HP Instant Share website, online help is provided for any error messages encountered.
error message | possible cause and solution |
|
|
Can’t connect to the | Your computer is unable to connect to the HP Instant Share server after |
Internet | the Go Online screen appears. |
| • Check your Internet connection and make sure you are online. |
| • If you are behind a firewall, verify that your browser proxy settings |
| are correct. |
|
|
HP Instant Share | The HP Instant Share server is currently down for maintenance. |
Service temporarily | • Try connecting again later. |
unavailable |
|
troubleshooting
reference guide | 149 |