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troubleshooting information

troubleshooting

This section contains troubleshooting information for the HP PSC 2400 Series (HP PSC). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.

This section contains the following:

•installation troubleshooting on page 137

•operational troubleshooting on page 149

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP PSC fax setup, software and hardware installation, and HP Instant Share.

This section contains the following topics:

•software and hardware installation troubleshooting on page 137

•fax setup troubleshooting on page 144

•hp instant share setup troubleshooting on page 149

software and hardware installation troubleshooting

If you encounter a software or hardware problem during installation, see the topics below for a possible solution.

During a normal installation of the HP PSC software, the following things occur:

•The HP PSC CD-ROM runs automatically when the CD-ROM is inserted

•The software installs

•Files are copied to your hard drive

•You are requested to plug in the HP PSC

•A green OK and check mark appear on an installation wizard screen

•You are requested to restart your computer (might not occur in all cases)

•The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

•Start the HP Director and check to make sure the following icons appear: scan picture, scan document, and hp gallery. For information about starting HP Director, see use the hp director software to do more with your hp psc on page 6. If the icons do not appear immediately, you might need

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