troubleshooting

chapter 15

problem

possible cause and solution

 

 

I have difficulties

• Using a telephone line splitter might cause faxing problems. Try

when sending faxes

removing the splitter and connecting the HP PSC directly to the

and when receiving

telephone wall jack.

faxes

• Check that the telephone wall jack has a working telephone line by

(continued)

plugging in a phone and checking for a dial tone.

 

• Telephone lines with poor sound quality (noise) can cause faxing

 

problems. Check the sound quality of the telephone line by

 

plugging a phone into the wall jack and listening for static or other

 

noise. If you hear noise, turn off the Error Correction Mode (ECM)

 

feature on your HP PSC and try faxing again. For information, see

 

use error correction mode (ECM) on page 68. Also contact your

 

phone company to report the noise problem on your line.

 

• Other equipment using the same telephone line as the HP PSC

 

might be in use. For example, you cannot use your HP PSC for

 

faxing if an extension phone is off-hook, or if you are using your

 

PC modem to e-mail or access the Internet.

 

• If you are using a digital subscribe line (DSL), make sure that you

 

have a DSL filter connected or you will not be able to fax

 

successfully. Obtain a DSL filter from your DSL provider. The DSL

 

filter removes the digital signal that blocks your HP PSC from

 

communicating properly with the telephone line. For information

 

on how to connect the DSL filter, see faxing from a DSL line on

 

page 130.

 

• Check for error messages on the front panel of your HP PSC. Until

 

a product error condition is resolved, you will not be able to send

 

or receive faxes. For information on resolving error conditions, see

 

the Error Messages section of the hp psc 2400/2500 series

 

troubleshooting section in the onscreen hp photo & imaging help.

 

• If you are using either a PBX or an ISDN converter, make sure the

 

HP PSC is connected to the port that is designated for fax and

 

phone use.

 

Note that some ISDN systems allow you to configure the ports for

 

specific phone equipment; for example, you might have assigned

 

one port for telephone and Group 3 fax and another for multiple

 

purposes. If you continue to have problems when connected to the

 

fax/phone port, try using the port designated for multiple purposes

 

(might be labeled “multi-combi” or something similar).

 

 

I cannot receive

• The Rings to Answer feature might not be set to answer after the

faxes, but I can send

appropriate number of rings for your office setup. For more

faxes

information, see how to choose the right fax setup for your office

 

on page 116.

 

• If you have a voicemail service at the same phone number you use

 

for fax calls, you must receive faxes manually, not automatically.

 

For information on setting up for faxing when you have a voicemail

 

service, see fax setup on page 115. For information on how to

 

receive faxes manually, see set up your hp psc to answer fax calls

 

manually on page 60.

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hp psc 2400 series