(paper ...is problem The topics)

The paper cannot be loaded successfully [4000]

NOTE This topic applies to the HP Designjet 4000 Printer series only.

●The paper may be loaded at an angle (skewed or mislocated). Check that the right-hand edge of the paper is aligned with the half-circle on the right-hand side of the platen and, particularly in the case of sheet paper, that the leading edge is aligned with the metal bar in the platen.

●The paper may be crumpled or warped, or may have irregular edges.

Rolls

●If the paper gets stuck in the paper path to the platen, it may be that the leading edge of the paper is not straight or clean, and needs to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.

●Check that the spindle is correctly inserted. The spindle lever on the right should be in the horizontal position.

●Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.

●Check that the paper is wound tightly on the roll.

Sheets

●Check that the leading edge of the sheet is aligned with the cutter channel in the platen.

●Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.

Here is a list of front panel messages related to paper loading, with the suggested corrective action.

Front panel message

Suggested action

Right edge of roll too far from load line. The roll has not been loaded correctly, the right–hand edge was not aligned with the half–circle on the platen. Press the Select key to try to load the roll again.

Right edge of sheet too far from load

The sheet has not been loaded correctly, the right–hand edge was not

line.

aligned with the half-circle on the platen. Press the Select key to try to load

 

the sheet again.

 

 

Right edge not found.

The printer cannot locate the right–hand edge of the paper, the paper may

 

be badly positioned. Press the Select key and try to load the roll again.

 

 

Sheet edge not found.

The printer cannot locate the edges of the paper, the paper may be badly

 

positioned. Press the Select key and try to reload the sheet.

 

 

Paper not found.

During the paper load process the printer did not detect any paper. Press the

 

Select key to retry.

 

 

Paper loaded with too much skew.

During the paper load process the printer detected that the paper had too

 

much skew. Press the Select key to try to load the paper again.

 

 

Paper too small.

During the load process the printer detected that the paper is too narrow or

 

too short to be loaded in the printer. Press the Cancel key to stop the load

 

process. See Functional specifications.

 

 

Paper too big

During the load process the printer has detected that the paper is either too

 

wide or too long (sheet only) to be loaded properly. Press the Cancel key to

 

stop the load process. See Functional specifications.

 

 

236 Chapter 17 The problem is... (paper topics)

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