Your print job may be described as “on hold for paper” for one or more of the following reasons:
●You have requested a specific paper type for the job which is not currently loaded.
●You have requested a specific paper roll for the job (1 or 2) which is not currently loaded.
●The width of the job is greater than the width of any roll currently loaded.
When this happens, you have two possible ways of printing the job:
●Correct the problem by loading the specified paper type, or the specified roll, or a roll of the correct width. You can select Properties to see the requirements of the job. Then select Continue in the Embedded Web Server or in the front panel. This is the recommended solution.
●Select Continue in the Embedded Web Server or in the front panel without changing anything on the printer. A warning message will be displayed and you will be asked for confirmation. If you confirm, the job will be printed, possibly on the wrong paper type (which may affect print quality) or on paper that is too narrow (which will cause clipping).
NOTE To see the job queue at the front panel, select the 
icon and then Job queue.
The printer does not print
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket.
●You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely, or even stop working. In this case, turn off the printer using the Power key on the front panel, wait until the electromagnetic environment has returned to normal, and then turn it on again. If you still experience problems, please contact your customer service representative.
●You may have the wrong
graphic language setting. See Change the graphic language setting.
●You may not have installed in your computer the correct driver for your printer. See the Setup instructions.
●The right paper may not be available to print the job, perhaps because:
●The selected roll is not loaded.
●The selected paper type is not loaded on any roll.
●There is not enough paper of the selected type to print the whole job.
On the HP Designjet 4500 series, a job may be held in the queue for one of these reasons, while other jobs in the queue are printed because the right paper is available for them. In this case, you can print the held job by loading the correct paper and using the front panel or the Embedded Web Server to continue the job.
●If you are using Mac OS with a FireWire or USB connection, you may find that you need to change the data encoding. Select the 
icon, then Default printing options > PS options > Select encoding > ASCII. Then configure your application to send ASCII data.
The problem is... (other topics)
ENWW | The printer does not print 289 |