Front panel message

Suggested action

 

 

Sheet too long.

During the load process the printer has detected that the sheet is too long to

 

be loaded properly. Make sure that the printer expects sheet and not roll.

 

Press the Select key to try to load the paper again. See Functional

 

specifications.

 

 

Lever lifted.

During the load process the paper load lever was lifted. This prevents the

 

printer from loading the paper. Press the Select key to load the paper again.

 

 

The paper cannot be loaded successfully [4500]

NOTE This topic applies to the HP Designjet 4500 Printer series only.

●The paper may be loaded at an angle (skewed or mislocated).

●The paper may be crumpled or warped, or may have irregular edges.

●If the paper gets stuck in the paper path to the platen, it may be that the leading edge of the paper is not straight or clean, and needs to be trimmed (see Trim the paper with the manual cutter [4500]). Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.

●Check that the drawer is correctly closed.

●Check that the spindle is correctly inserted.

●Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.

●Check that the paper is wound tightly on the roll.

Here is a list of front panel messages related to paper loading, with the suggested corrective action.

Front panel message

Suggested action

 

 

Right edge not found.

The printer cannot locate the right–hand edge of the paper, the paper may be

 

badly positioned. Press the Select key and try to load the roll again.

 

 

Paper not found.

During the paper load process the printer did not detect any paper. Press the

 

Select key to retry.

 

 

Paper loaded with too much skew.

During the paper load process the printer detected that the paper had too much

 

skew. Press the Select key to try to load the paper again.

 

 

Paper too small.

During the load process the printer detected that the paper is too narrow or too

 

short to be loaded in the printer. Press the Cancel key to stop the load process.

 

See Functional specifications.

 

 

Lever lifted.

During the load process the paper load lever was lifted. This prevents the printer

 

from loading the paper. Press the Select key to load the paper again.

 

 

A paper jam (paper stuck in the printer) [4000]

NOTE This topic applies to the HP Designjet 4000 Printer series only.

The problem is... (paper topics)

ENWW

The paper cannot be loaded successfully [4500] 237