Code | Short message | Suggested action |
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27:03 | Restart the printer. If problem persists, call | An error has been detected during printhead detection. Reseat |
| HP support. | all the printheads; see Remove a printhead and Insert a |
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| printhead and Restart. If the problem persists, please contact |
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| your customer service representative. |
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38.1:01 | Stacker communication error | No communications have been received from the stacker. |
| Check connections | Check that the stacker is switched on and connected to the |
| printer. If necessary, you can remove the stacker completely | |
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| and continue printing without it (if printing has not started yet) |
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| or cancel a |
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| printed job, the paper will be cut, and ejected when the stacker |
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| is restarted. |
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38.2:01 | Status mismatch. Reset stacker. | The stacker has been switched off and on in the middle of a |
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| print job. The job is automatically canceled, the paper is cut |
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| and ejected. |
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39:01 | Input rollers 1 and 2 need cleaning. Press | |
| Enter to quit, or Cancel to continue. |
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61:01 | Wrong file format. The printer cannot | The file format is wrong and the printer cannot process the job. |
| process the job. | Check the graphic language setting of your printer (see |
|
| Change the graphic language setting). If you are sending |
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| PostScript from Mac OS over a USB connection, select ASCII |
|
| encoding in both the driver and the application. Check for the |
|
| latest firmware and driver releases. |
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|
61:04.1 | Update system software (firmware) | Even if you have the latest version installed on your printer, |
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| you are recommended to repeat the update process to clear |
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| this error. See Update my printer's firmware. |
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61:08.1 | File with password cannot be printed. | Resend this file without password protection. |
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62:04 | Restart the printer. If problem persists, call | An error has been detected with the parallel port. See Restart |
| HP support. | If the problem persists, check for the latest firmware release. |
|
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63:04 | Restart the printer. If problem persists, call | An error has been detected with a LAN port. See Restart If the |
| HP support. | problem persists, check for the latest firmware release. |
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64:04 | Restart the printer. If problem persists, call | An error has been detected with the USB port. See Restart If |
| HP support. | the problem persists, check for the latest firmware release. |
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66:08 | Please resubmit the job as the paper type | The paper type has changed since the job was submitter. The |
| has changed | job cannot be printed on the paper that is loaded; please |
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| resubmit the job or change the paper. |
|
|
|
71:03 | Restart the printer. If problem persists, call | Out of memory failure. You are recommended to remove any |
| HP support. | unnecessary files from the hard disk using the Embedded Web |
|
| Server. See Restart. |
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|
76:03 | Restart the printer. If problem persists, call | The hard disk is full. If the problem persists, you are |
| HP support. | recommended to remove any unnecessary files from the hard |
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| disk, using the Web server. See Restart. |
|
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|
77:04 | Restart the printer. If problem persists, call | The Embedded Web Server does not seem to be working. See |
| HP support. | Restart If the problem persists, check for the latest firmware |
|
| release. |
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|
81:01 | Possible paper jam | A paper jam has been detected within the printer. See A paper |
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| jam (paper stuck in the printer) [4000] or A paper jam (paper |
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| |
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|
83.y:1x | Stacker internal error | The print job is automatically canceled and cut. Switch the |
| Reset stacker | stacker off and then on again. If the problem remains, remove |
| the stacker and continue printing without it. | |
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|
84.1:01 | Possible paper jam | A paper jam has been detected in drawer 1. See A paper jam |
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| |
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The problem is... (other topics)
ENWW | A front panel message 287 |