Try changing to a heavier paper type: we recommend HP Heavyweight Coated Paper or HP Productivity Photo Gloss for printing dense colors. See also Choose print quality settings.
The print smudges when touched
The black ink pigment can smudge when touched by a finger or pen. This is particularly noticeable on the following materials: vellum, translucent bond, films, productivity photo paper, and natural tracing paper.
To reduce the smudging:
●Try to print in an environment which is not too humid for the printer. See Environmental specifications.
●Change pure black objects in your image to a dark color, such as dark brown, so that they will be printed with colored inks instead of black ink.
●Use HP Heavyweight Coated Paper.
●Increase the drying time (see Change the drying time).
Ink marks on the paper
This problem may occur for several different reasons.
Smears on the front of coated paper
If a lot of ink is used on coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads come into contact with the paper and the printed image is smeared.
Whenever you notice this problem, you should cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Otherwise the soaked paper may damage the printheads.
The problem is... (print quality topics)
ENWW | The print smudges when touched 263 |