Code | Short message | Suggested action |
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84.1:03 | Restart the printer. If the problem persists, | Check that the cable between the printer and roll module 2 is |
| call HP support. | well connected. |
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84.2:01 | Possible paper jam | A paper jam has been detected in drawer 2. See A paper jam |
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86:01 | Possible paper jam | A paper jam has been detected in the platen area. See A |
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| paper jam (paper stuck in the printer) [4000] or A paper jam |
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| Stacker communication error. Check | No communication received from the stacker. Connect the |
| connections. | stacker or turn it on. |
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| Stacker disengaged. Attach it to printer. | Switch off the stacker, attach it to the printer, then switch it on |
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| again. |
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| Stacker full of media | Remove the accumulated pile of paper from the stacker. |
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| Stacker paper jam | Remove the accumulated pile of paper from the stacker. Turn |
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| it off and then on again. |
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(other ...is problem The topics)
If your printer front panel is displaying an error code which is not in the list above, try the following: restart the printer (see Restart) and/or check to make sure you have the latest firmware and driver versions (see Update my printer's firmware). If the problem persists, contact your customer service representative.
A “printhead monitoring” message
This is not an error message. The message is displayed whenever the Printhead monitoring option is set to Intensive. If you change the setting to Optimized, the message will not appear. See Manage printhead monitoring.
A “printheads are limiting performance” message
This message appears on the front panel during printing when the printer has detected that one or more printheads are not performing optimally, and so it needs to make extra passes to maintain print quality. To eliminate this message, choose one of the following:
●Select a higher print quality; see Change the print quality.
●Clean the printheads; see Recover (clean) the printheads.
●Use the Image Diagnostics Print to identify which printhead is causing the problem; see How do I... (Image Diagnostics Print topics).
An “on hold for paper” message [4500]
NOTE This topic applies to the HP Designjet 4500 Printer series only.
288 Chapter 23 The problem is... (other topics) | ENWW |