What can I do if the Printer has problems with Media Loading?
1Check that the Media Sensor is installed correctly.
2Check if the cable for the Media Sensor is connected correctly.
3Check if the Pincharms are down (the Pincharm lever should be up).
4If the media is continuously rejected during the media edge check, then make sure that the Line Sensor is installed correctly. If necessary, perform the Carriage Test ' page 4112.
5Make sure the line sensor is calibrated. Perform the Accuracy Calibration ' page 12.
6Replace the Media Sensor (part of the overdrive assembly) ' page 810.
7Replace the Carriage Assembly ' page 8137.
Only replace one component at a time and check if the problem has been solved before replacing another component Using this procedure you will be able to determine exactly which component failed
What can I do if the Printer has problems with the Cutter?
1If the Carriage Assembly has problems picking up the Cutter:
DCheck that the cable for the Front1Panel Assembly is is not loose and is routed correctly in the cover clips. A loose cable can be trapped by the Cutter, preventing the Cutter from moving.
DMake sure that the Spittoon Assembly is correctly installed and is aligned with the Overdrive Assembly. If the Spittoon is loose or mispositioned, the cutter will have problems parking in the right cover.
2If the media crashes when moving the Cutter:
DMake sure that there is no media trapped inside the Cutter mechanism. Remove the Cutter to inspect it correctly.
DRemove the Cutter and make sure that both rotary blades are touching each other by the flat sides and not the sloping sides. If the rotary blades are touching each other by the sloping sides, you must reseat them.
DIf the Printer is placed on a table, it must be placed as close to the edge as possible to make sure that the media that is coming out falls correctly. If the Printer is in the middle of the table, the media that is coming out will be lifted up causing the cutter to crash into it.
Troubleshooting | HP DesignJet 430, 450C and 455CA Printers |