Officejet 6500A
Page
HP Officejet 6500A E710 e-All-in-One series
Copyright information
Safety information
Hewlett-Packard Company notices
Acknowledgements
Contents
Fax
Scan
Copy
Work with ink cartridges
Web
Solve a problem
Solve copy problems
Technical information
Network setup
HP supplies and accessories
Additional fax setup
Printer management tools
Get started
Accessibility
Visual
Mobility
Front view
Eco-Tips
Understand the printer parts
Back view
Printing supplies area
Overview of buttons and lights
Use the printer control panel
Icon Purpose
Control-panel display icons
Select the mode
Change printer settings
To select a different mode
To change settings for a mode
Select print media
HP Digital Solutions
Finding the printer model number
Recommended papers for printing and copying
HP Advanced Photo Paper
Recommended papers for photo printing
HP Everyday Photo Paper
HP Photo Value Packs
To load an original on the scanner glass
Tips for selecting and using media
Load an original on the scanner glass
To load an original in the document feeder tray
Load an original in the automatic document feeder ADF
To load media
Load media
Load standard-size media
Load media
Load cards and photo paper
Load envelopes
To load envelopes
To load cards and photo paper
To load transparencies
Load transparencies
To insert a memory card
Insert a memory card
Load custom-size media
Install the duplexer
Install the accessories some models only
Turn on accessories in the printer driver
To install the duplexer
Clean the exterior
Clean the scanner glass
To clean the scanner glass
Maintain the printer
To clean the rollers or separator pad
Clean the automatic document feeder ADF
Chapter
Turn off the printer
Print documents
Print
Print documents Windows
Print brochures
Print documents Mac OS
Print brochures Windows
Print brochures Mac OS
Print on envelopes
Print on envelopes Windows
Quality Normal or Best
Print on envelopes Mac OS
Print photos
Print photos on photo paper Windows
Print photos on photo paper Mac OS
To print selected photos
Print photos from a memory device
Quality Best or Maximum dpi
Print Dpof photos
To print camera-selected photos using the Dpof standard
Print on special and custom-size paper
Print borderless documents
Set up custom sizes Mac OS
Print on special or custom-size paper Mac OS
Select Manage Custom Sizes in the Paper Size pop-up menu
Print borderless documents Windows
HP ePrint
Print borderless documents Mac OS
Click Print Borderless from the Borderless Printing option
Guidelines for printing on both sides of a
Print on both sides duplexing
Perform duplexing
To print automatically on both sides of a page Windows
Print on both sides duplexing
Scan to a computer
Scan
Scan an original
To scan using Webscan
Scan using Webscan
Scan to a memory card
Touch Start Scan
Scanning documents as editable text
Make sure the scanner glass or ADF window is clean
Make sure the document is loaded correctly
Make sure the text on the document is clear
Copy
Change copy settings
Copy documents
To copy documents
To change copy settings for a single job
Send a standard fax
Fax
Send a fax
Windows
Send a standard fax from the computer
To send a standard fax from the printer control panel
To send a fax manually from an extension phone
Send a fax manually from a phone
Mac OS
Send a fax from memory
Send a fax using monitor dialing
Schedule a fax to send later
Send a fax to multiple recipients
Send a fax in Error Correction Mode
To receive a fax manually
Receive a fax
Receive a fax manually
To set backup fax from the printer control panel
Set up backup fax
On Error Only
Reprint received faxes from memory
Forward faxes to another number
Poll to receive a fax
To set automatic reduction from the printer control panel
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block unwanted fax numbers
Receive faxes to your computer Fax to PC and Fax to Mac
To set up Fax to Mac Mac OS
To set up Fax to PC Windows
Modify Fax to PC or Fax to Mac settings
To modify settings from the printer’s control panel
Set up and change speed-dial entries
Set up speed-dial entries
To set up speed-dial entries
Turn off Fax to PC or Fax to Mac
To set up group speed-dial entries
Set up and change group speed-dial entries
Delete speed-dial entries
To change group speed-dial entries
Configure the fax header
Change fax settings
Set the answer mode Auto answer
Print a list of speed-dial entries
Set the number of rings before answering
To set the answer mode
Change the answer ring pattern for distinctive ring
To set the number of rings before answering
Set the redial options
Set the dial type
To change the answer ring pattern for distinctive ring
To set the dial type
Set the fax speed
Set the fax sound volume
Fax over Internet Protocol
Fax and digital phone services
Print fax confirmation reports
To enable fax confirmation
Use reports
Clear the fax log
Print fax error reports
Print and view the fax log
View the Call History
Print the details of the last fax transaction
Print a Caller ID Report
HP Apps
Web
Marketsplash by HP
Information on ink cartridges and the printhead
Work with ink cartridges
Related topics
Check the estimated ink levels
Replace the ink cartridges
To replace the ink cartridges
Replace the ink cartridges
Usage information collection
Store printing supplies
To turn off usage information collection
HP support
Solve a problem
If you have a problem, follow these steps
Before you call
Obtain electronic support
HP support by phone
Phone support period
Telephone support numbers
$OJ«ULH
After the phone support period
General troubleshooting tips and resources
Troubleshooting topics
Printer shuts down unexpectedly
Solve printing problems
Alignment fails
Printer takes a long time to print
Envelopes print incorrectly
Print troubleshooting
Something on the page is missing or incorrect
Solution 2 Check the envelope type
Solution 1 Load the stack of envelopes correctly
Solution 3 Tuck the flaps to avoid paper jams
Borderless printing
Solution 3 Select the correct printer
Solution 1 Turn on the printer
Solution 2 Load paper in the input tray
Solution 6 Remove all cancelled print jobs from the queue
Solution 4 Check the printer driver status
Solution 7 Clear the paper jam
To check the printer driver status
Solution 8 Make sure the print carriage can move freely
Order
Printer prints meaningless characters
To check your margin settings
Solution 1 Check the printer margins
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Solution 2 Check the layout of the document
Solution 1 Check the margin settings
Text or graphics are cut off at the edge
To preview the print layout
Blank page came out while printing
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
Solution 4 Clean the printhead
Solution 3 Check the ink levels
Solution 5 Load paper in the input tray
Paper is not picked up from the input tray
Solution 3 Check the print settings
Solution 2 Make sure the paper is loaded correctly
Solution 6 Service the printer
Solution 4 Clean the rollers
Solution 5 Check for a paper jam
Wrong, inaccurate, or bleeding colors
Print quality troubleshooting
Solution 3 Check the paper type
Solution 2 Check the paper loaded in the input tray
Solution 6 Align the printhead
Solution 4 Check the ink levels
Solution 5 Check the print settings
Ink is not filling the text or graphics completely
Solution 7 Clean the printhead
Solution 8 Contact HP support
Solution 4 Check the paper type
Solution 2 Check the ink levels
Solution 1 Check the paper type
Solution 5 Clean the printhead
Solution 6 Contact HP support
Printouts have horizontal streaks or lines
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
Solution 4 Align the printhead
Solution 1 Make sure the paper is loaded correctly
Solution 2 Check your print settings
Printouts are faded or have dull colors
Solution 1 Check the print settings
Solution 2 Check the paper type
Solution 5 Contact HP support
Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
Printouts have vertical streaks
Vertical streaks
Printouts are slanted or skewed
Solution 1 Print on a page of plain paper
Solution 2 Make sure only one type of paper is loaded
To remove excess ink using plain paper
Ink streaks on the back of the paper
Solution 1 Wait before you attempt to reprint
Solution 2 Wait while the ink dries
Solution 2 Use TrueType or OpenType fonts
Solution 3 Align the printhead
Printer prints slowly
Solution 1 Use a lower print quality setting
Clean the printhead
Printhead maintenance
Solution 3 Contact HP support
Align the printhead
To clean the printhead from the control panel
To align the printhead from the control panel
Print and evaluate a print quality report
Ink Levels
To evaluate the Print Quality Diagnostic
Cartridge color
Good color bars
Ragged, irregularly streaked, or faded bars
Solve a problem
Bar colors are not uniform
Regular white streaks in the bars
Alignment Patterns
Large Black Font Text
If you see no defects
Advanced printhead maintenance To reinstall the printhead
Chapter
To clean the printhead
Chapter
To clean the sensor window on the ink cartridges
Advanced ink cartridge maintenance
Clean the sensor windows on the ink cartridges
To remove the ink cartridges
Media is not picked up from a tray
Solve paper-feed problems
Media is not supported for the printer or tray
Media is not coming out correctly
Solve copy problems
Pages are skewing
Multiple pages are being picked up
Documents are missing or faded
No copy came out
Copies are blank
Copy defects are apparent
Size is reduced
Copy quality is poor
Printer prints half a page, then ejects the paper
Solve scan problems
Paper mismatch
Incompletely filled text or graphics
Check the HP software
Scanner did nothing
Scan takes too long
Check the originals
Part of the document did not scan or text is missing
Text cannot be edited
Image quality is better when printed
Error messages appear
Scanned image quality is poor
Original is a second-generation photo or picture
Scan defects are apparent
Solve fax problems
Fax test failed
Fax Hardware Test failed Solution
Solve fax problems 133
Back view of the printer
Phone Cord Connected to Correct Port on Fax test failed
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Display always shows Phone Off Hook
Printer is having problems sending and receiving faxes
Solution
Printer is having problems sending a manual fax Solution
Printer cannot receive faxes, but can send faxes Solution
Solve fax problems 141
Phone cord that came with my printer is not long enough
Printer cannot send faxes, but can receive faxes Solution
Fax tones are recorded on my answering machine Solution
To extend your phone cord
Solve problems using HP Web sites and services
Color faxes do not print
Computer cannot receive faxes Fax to PC and Fax to Mac
Solve problems using HP Web services
Solve photo memory card problems
Solve problems using HP Web sites
Printer cannot read the memory card
General network troubleshooting
Solve wired Ethernet network problems
Printer cannot read photos on the memory card
Check the memory card slot
Basic wireless troubleshooting some models only
Solve wireless problems some models only
Make sure the wireless 802.11 light is turned on
Restart components of the wireless network
Run the Wireless Network Test
Advanced wireless troubleshooting
Make sure that the printer is connected to your network
To check a wireless connection
To access the EWS
Check to see if you can access the EWS
Make sure the printer is on the network
Network Status
Make sure the printer is online and ready
Add hardware addresses to a wireless access point WAP
Configure your firewall to work with printers
Advanced firewall information
Solve printer management problems
Incoming UDP ports 137, 138, 161
Ports are used for the following functions Printing
EWS cannot be opened
Check your network setup
Check the computer
Check your Web browser
Hardware installation suggestions
Troubleshoot installation issues
Check the computer system
HP software installation suggestions
Verify installation preliminaries
General network troubleshooting
Solve network problems
Problems connecting to a wired network
To reset the printers network settings
Printer Status Report
Understand the Printer Status Report
Understand the network configuration
Chapter
To clear a jam
Clear jams
Clear paper jams
To clear a paper jam in the automatic document feeder ADF
Avoid paper jams
Technical information
Warranty information
HP product Duration of limited warranty
Hewlett-Packard limited warranty statement
Ink cartridge warranty information
Printer features and capacities
Printer specifications
Physical specifications
System requirements
Processor and memory specifications
Network protocol specifications
Understand specifications for supported media
Embedded Web server specifications
Media specifications
Models
Media size Input tray Duplexer some
Envelopes
Cards
Photo media
Other media
Media Left Right Top Bottom Margin
Tray Type Weight Capacity
Set minimum margins
Guidelines for two-sided duplex printing
Print resolution
Copy specifications
Fax specifications
HP Web site specifications
Scan specifications
Operating environment
Electrical requirements
Memory card specifications
Acoustic emission specification
Sound power
Sound pressure bystander position
Regulatory information
Vcci Class B compliance statement for users in Japan
FCC statement
Geräuschemission
Noise emission statement for Germany
Regulatory information 181
Appendix a
Regulatory information for wireless products
Australia wired fax statement
Exposure to radio frequency radiation
Regulatory model number
European Union regulatory notice
EMC
Declaration of conformity
Regulatory information 187
Environmental product stewardship program
Environmental product stewardship program 189
Power consumption
HP Officejet 6500A E710 e-All-in-One series
Third-party licenses
LICENSE.aes-pubdom--crypto
LICENSE.expat-mit--expat
LICENSE.openssl--openssl
Third-party licenses 193
Possibility of Such Damage
LICENSE.zlib--zlib
LICENSE.sha2-bsd--noscrypto
Appendix a Freely, subject to the following restrictions
Order printing supplies online
HP supplies and accessories
Supplies
Ink cartridges
HP media
Set up faxing parallel phone systems
Additional fax setup
USA
Choose the correct fax setup for your home or office
DSL PBX
Case a Separate fax line no voice calls received
To set up the printer with a separate fax line
To set up the printer with DSL
Case B Set up the printer with DSL
Case D Fax with a distinctive ring service on the same line
Case E Shared voice/fax line
To set up the printer with a distinctive ring service
Case F Shared voice/fax line with voice mail
To set up the printer with a shared voice/fax line
To set up the printer with voice mail
To set up the printer with a computer dial-up modem
Set up the printer with a computer dial-up modem
Example of a parallel splitter
Set up the printer with a computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
To set up the printer with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
Back view of the printer
Shared voice/fax with computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Page
Phone port on your computer
Page
Set up faxing parallel phone systems 217
Obtain a DSL/ADSL filter from your DSL/ADSL provider
Back view of the printer
Serial-type fax setup
To test fax setup via the printer control panel
Test fax setup
Change basic network settings
Network setup
Change advanced network settings
View and print network settings
View IP settings
Set up the printer for wireless communication
Change IP settings
Reset network settings
Network name Ssid
Understand 802.11 wireless network settings
Communication mode
Security settings
Test the wireless connection
Change the connection method
Data encryption
To add hardware addresses to a WAP
Guidelines for ensuring wireless network security
Other guidelines
To change the connection method Mac OS
To uninstall from a Windows computer, method
Uninstall and reinstall the HP software
Guidelines for reducing interference on a wireless network
To uninstall from a Macintosh computer, method
HP printer software Windows
Printer management tools
HP Utility Mac OS
Embedded Web server
To open the embedded Web server
About cookies
How do I?
Printer Disconnected
Errors Windows
Fax Memory Full
Ink Alert
Printhead Problem
Cartridge Problem
Solution 4 Replace the ink cartridge
Solution 2 Install the ink cartridges correctly
Solution 3 Clean the electrical contacts
Cartridge cradle cannot move
Paper Mismatch
Paper Jam
Printer is out of paper
Previously used ink cartridge installed
General printer error
Document failed to print
Door or cover open
Index
Symbols/Numerics
Page
Page
OCR
Page
Page
Twain
244
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Hewlett-Packard Development Company, L.P
NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer when instructed. Leaving them outside of the printer for an extended period of time can result in damage to the ink cartridges.