Phone support period | HP 6500A Plus - E710n, 6500A - E710a specification

Chapter 8

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

78 Solve a problem

Image 82

HP 6500A Plus - E710n, 6500A - E710a manual Phone support period

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Copy ScanFax Web Work with ink cartridges Solve a problem Solve copy problems Technical information Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Visual AccessibilityGet started Mobility Understand the printer parts Eco-TipsFront view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control-panel display icons Icon Purpose To select a different mode Change printer settingsSelect the mode To change settings for a mode Finding the printer model number HP Digital SolutionsSelect print media Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Load an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Load standard-size media Load mediaTo load media Load media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paper Load transparencies To load transparencies Load custom-size media Insert a memory cardTo insert a memory card Turn on accessories in the printer driver Install the accessories some models onlyInstall the duplexer To install the duplexer To clean the scanner glass Clean the scanner glassClean the exterior Maintain the printer Clean the automatic document feeder ADF To clean the rollers or separator pad Chapter Turn off the printer Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Quality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing option Perform duplexing Print on both sides duplexingGuidelines for printing on both sides of a To print automatically on both sides of a page Windows Print on both sides duplexing Scan an original ScanScan to a computer Scan to a memory card Scan using WebscanTo scan using Webscan Touch Start Scan Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the text on the document is clear Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax manually Receive a faxTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to Mac Delete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Set the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial type Set the fax sound volume Set the fax speed Fax and digital phone services Fax over Internet Protocol Use reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Replace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to print Something on the page is missing or incorrect Print troubleshootingEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printing Solution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Printer prints meaningless characters Order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input tray Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the printer Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printhead Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 4 Check the paper type Solution 6 Contact HP support Solution 5 Clean the printheadSolution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Vertical streaksPrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paper Solution 2 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 3 Align the printhead Solution 1 Use a lower print quality setting Printer prints slowly Solution 3 Contact HP support Printhead maintenanceClean the printhead To align the printhead from the control panel To clean the printhead from the control panelAlign the printhead Print and evaluate a print quality report To evaluate the Print Quality Diagnostic Ink Levels Ragged, irregularly streaked, or faded bars Good color barsCartridge color Solve a problem Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Chapter To clean the printhead Chapter Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked up Copies are blank No copy came outDocuments are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Incompletely filled text or graphics Scan takes too long Scanner did nothingCheck the HP software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Error messages appearImage quality is better when printed Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Solve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Fax tones are recorded on my answering machine Solution Printer cannot send faxes, but can receive faxes SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using HP Web sites and servicesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites Solve photo memory card problemsSolve problems using HP Web services Printer cannot read the memory card Printer cannot read photos on the memory card Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory card slot Make sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting some models only Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions Printing Check the computer Check your network setupEWS cannot be opened Check your Web browser Troubleshoot installation issues Hardware installation suggestions Verify installation preliminaries HP software installation suggestionsCheck the computer system Problems connecting to a wired network Solve network problemsGeneral network troubleshooting To reset the printers network settings Understand the Printer Status Report Printer Status Report Understand the network configuration Chapter Clear paper jams Clear jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Envelopes Media size Input tray Duplexer someModels Cards Photo media Other media Set minimum margins Tray Type Weight CapacityMedia Left Right Top Bottom Margin Copy specifications Print resolutionGuidelines for two-sided duplex printing Fax specifications Operating environment Scan specificationsHP Web site specifications Electrical requirements Sound power Acoustic emission specificationMemory card specifications Sound pressure bystander position Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Geräuschemission Regulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity EMC Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlib Appendix a Freely, subject to the following restrictions Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Change IP settings Set up the printer for wireless communicationView IP settings Reset network settings Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Change the connection method Test the wireless connectionSecurity settings Data encryption Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OS Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Document failed to print General printer errorPreviously used ink cartridge installed Door or cover open Symbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P