Chapter 8

5.Press down on any cartridges that are sticking up. They should snap down into place.

6.If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error has gone away.

If the error has gone away, stop troubleshooting here. The error has been resolved.

If the error has not gone away, proceed to the next step.

If none of the ink cartridges were sticking up, proceed to the next step.

7.Locate the ink cartridge that is indicated in the error , and then press the tab on the ink cartridge to release it from the slot.

8.Press the ink cartridge back down into place.

The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted.

9.Remove the ink cartridge from the slot.

10.Gently bend the tab away from the ink cartridge.

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).

11.Reinstall the ink cartridge.

It should now snap down into place.

12.Close the ink cartridge access door, and check if the error has gone away.

13.If you still receive the error, turn the printer off, and then on again.

HP software installation suggestions

Check the computer system

Make sure that your computer is running one of the supported operating systems.

Make sure that the computer meets at least the minimum system requirements.

In the Windows Device Manager, make sure that the USB drivers have not been disabled.

If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Verify installation preliminaries

Make sure to use the installation CD that contains the correct HP software for your operating system.

Before installing HP software, make sure that all other programs are closed.

If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP Web site (www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

156 Solve a problem

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HP 6500A Plus - E710n HP software installation suggestions, Check the computer system, Verify installation preliminaries