Officejet 6500A
Page
HP Officejet 6500A E710 e-All-in-One series
Safety information
Copyright information
Hewlett-Packard Company notices
Acknowledgements
Contents
Copy
Scan
Fax
Web
Work with ink cartridges
Solve a problem
Solve copy problems
Technical information
Additional fax setup
HP supplies and accessories
Network setup
Printer management tools
Accessibility
Get started
Visual
Mobility
Understand the printer parts
Eco-Tips
Front view
Printing supplies area
Back view
Use the printer control panel
Overview of buttons and lights
Control-panel display icons
Icon Purpose
Change printer settings
Select the mode
To select a different mode
To change settings for a mode
Finding the printer model number
HP Digital Solutions
Select print media
Recommended papers for printing and copying
Recommended papers for photo printing
HP Advanced Photo Paper
HP Everyday Photo Paper
HP Photo Value Packs
Load an original on the scanner glass
Tips for selecting and using media
To load an original on the scanner glass
Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
Load standard-size media
Load media
To load media
Load media
Load envelopes
Load cards and photo paper
To load envelopes
To load cards and photo paper
Load transparencies
To load transparencies
Load custom-size media
Insert a memory card
To insert a memory card
Install the accessories some models only
Install the duplexer
Turn on accessories in the printer driver
To install the duplexer
Clean the scanner glass
Clean the exterior
To clean the scanner glass
Maintain the printer
Clean the automatic document feeder ADF
To clean the rollers or separator pad
Chapter
Turn off the printer
Print
Print documents
Print brochures
Print documents Windows
Print documents Mac OS
Print brochures Windows
Print on envelopes
Print brochures Mac OS
Print on envelopes Windows
Quality Normal or Best
Print photos
Print on envelopes Mac OS
Print photos on photo paper Windows
Print photos on photo paper Mac OS
Quality Best or Maximum dpi
Print photos from a memory device
To print selected photos
Print on special and custom-size paper
To print camera-selected photos using the Dpof standard
Print Dpof photos
Set up custom sizes Mac OS
Print borderless documents
Print on special or custom-size paper Mac OS
Select Manage Custom Sizes in the Paper Size pop-up menu
HP ePrint
Print borderless documents Windows
Print borderless documents Mac OS
Click Print Borderless from the Borderless Printing option
Print on both sides duplexing
Guidelines for printing on both sides of a
Perform duplexing
To print automatically on both sides of a page Windows
Print on both sides duplexing
Scan an original
Scan
Scan to a computer
Scan using Webscan
To scan using Webscan
Scan to a memory card
Touch Start Scan
Make sure the scanner glass or ADF window is clean
Scanning documents as editable text
Make sure the document is loaded correctly
Make sure the text on the document is clear
Change copy settings
Copy
Copy documents
To copy documents
To change copy settings for a single job
Send a fax
Fax
Send a standard fax
To send a standard fax from the printer control panel
Send a standard fax from the computer
Windows
Mac OS
Send a fax manually from a phone
To send a fax manually from an extension phone
Send a fax using monitor dialing
Send a fax from memory
Schedule a fax to send later
Send a fax in Error Correction Mode
Send a fax to multiple recipients
Receive a fax manually
Receive a fax
To receive a fax manually
Set up backup fax
To set backup fax from the printer control panel
On Error Only
Reprint received faxes from memory
Poll to receive a fax
Forward faxes to another number
Set automatic reduction for incoming faxes
Set the paper size for received faxes
To set automatic reduction from the printer control panel
Block unwanted fax numbers
Receive faxes to your computer Fax to PC and Fax to Mac
To set up Fax to PC Windows
To set up Fax to Mac Mac OS
Modify Fax to PC or Fax to Mac settings
To modify settings from the printer’s control panel
Set up speed-dial entries
Set up and change speed-dial entries
To set up speed-dial entries
Turn off Fax to PC or Fax to Mac
Set up and change group speed-dial entries
To set up group speed-dial entries
Delete speed-dial entries
To change group speed-dial entries
Change fax settings
Configure the fax header
Set the answer mode Auto answer
Print a list of speed-dial entries
To set the answer mode
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
To set the number of rings before answering
Set the dial type
Set the redial options
To change the answer ring pattern for distinctive ring
To set the dial type
Set the fax sound volume
Set the fax speed
Fax and digital phone services
Fax over Internet Protocol
Use reports
To enable fax confirmation
Print fax confirmation reports
Print and view the fax log
Print fax error reports
Clear the fax log
Print a Caller ID Report
Print the details of the last fax transaction
View the Call History
Web
HP Apps
Marketsplash by HP
Work with ink cartridges
Information on ink cartridges and the printhead
Replace the ink cartridges
Check the estimated ink levels
Related topics
To replace the ink cartridges
Replace the ink cartridges
Store printing supplies
Usage information collection
To turn off usage information collection
If you have a problem, follow these steps
Solve a problem
HP support
HP support by phone
Obtain electronic support
Before you call
Phone support period
Telephone support numbers
$OJ«ULH
Troubleshooting topics
General troubleshooting tips and resources
After the phone support period
Solve printing problems
Printer shuts down unexpectedly
Alignment fails
Printer takes a long time to print
Something on the page is missing or incorrect
Print troubleshooting
Envelopes print incorrectly
Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Solution 3 Tuck the flaps to avoid paper jams
Borderless printing
Solution 2 Load paper in the input tray
Solution 1 Turn on the printer
Solution 3 Select the correct printer
Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
To check the printer driver status
Solution 8 Make sure the print carriage can move freely
Printer prints meaningless characters
Order
Solution 1 Check the printer margins
To check your margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
Solution 1 Check the margin settings
Solution 2 Check the layout of the document
Text or graphics are cut off at the edge
To preview the print layout
Solution 4 Try printing with borders
Solution 3 Load the stack of papers correctly
Blank page came out while printing
Solution 3 Check the ink levels
Solution 4 Clean the printhead
Solution 5 Load paper in the input tray
Paper is not picked up from the input tray
Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
Solution 5 Check for a paper jam
Solution 4 Clean the rollers
Solution 6 Service the printer
Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
Solution 2 Check the paper loaded in the input tray
Solution 3 Check the paper type
Solution 5 Check the print settings
Solution 4 Check the ink levels
Solution 6 Align the printhead
Solution 8 Contact HP support
Solution 7 Clean the printhead
Ink is not filling the text or graphics completely
Solution 2 Check the ink levels
Solution 4 Check the paper type
Solution 6 Contact HP support
Solution 5 Clean the printhead
Solution 1 Check the paper type
Solution 3 Rotate the image
Solution 2 Use a higher print quality setting
Printouts have horizontal streaks or lines
Solution 2 Check your print settings
Solution 1 Make sure the paper is loaded correctly
Solution 4 Align the printhead
Solution 2 Check the paper type
Solution 1 Check the print settings
Printouts are faded or have dull colors
Solution 5 Contact HP support
Solution 3 Print the image in a smaller size
Solution 2 Use a higher quality image
Printouts seem blurry or fuzzy
Printouts are slanted or skewed
Vertical streaks
Printouts have vertical streaks
Solution 2 Make sure only one type of paper is loaded
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Ink streaks on the back of the paper
Solution 2 Wait while the ink dries
Solution 1 Wait before you attempt to reprint
Solution 2 Use TrueType or OpenType fonts
Solution 3 Align the printhead
Solution 1 Use a lower print quality setting
Printer prints slowly
Solution 3 Contact HP support
Printhead maintenance
Clean the printhead
To clean the printhead from the control panel
Align the printhead
To align the printhead from the control panel
Print and evaluate a print quality report
To evaluate the Print Quality Diagnostic
Ink Levels
Ragged, irregularly streaked, or faded bars
Good color bars
Cartridge color
Solve a problem
Regular white streaks in the bars
Bar colors are not uniform
Large Black Font Text
Alignment Patterns
Advanced printhead maintenance To reinstall the printhead
If you see no defects
Chapter
To clean the printhead
Chapter
Clean the sensor windows on the ink cartridges
Advanced ink cartridge maintenance
To clean the sensor window on the ink cartridges
To remove the ink cartridges
Media is not supported for the printer or tray
Solve paper-feed problems
Media is not picked up from a tray
Solve copy problems
Media is not coming out correctly
Pages are skewing
Multiple pages are being picked up
Copies are blank
No copy came out
Documents are missing or faded
Copy quality is poor
Size is reduced
Copy defects are apparent
Solve scan problems
Printer prints half a page, then ejects the paper
Paper mismatch
Incompletely filled text or graphics
Scan takes too long
Scanner did nothing
Check the HP software
Text cannot be edited
Part of the document did not scan or text is missing
Check the originals
Error messages appear
Image quality is better when printed
Scanned image quality is poor
Original is a second-generation photo or picture
Solve fax problems
Scan defects are apparent
Fax Hardware Test failed Solution
Fax test failed
Solve fax problems 133
Phone Cord Connected to Correct Port on Fax test failed
Back view of the printer
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Printer is having problems sending and receiving faxes
Display always shows Phone Off Hook
Solution
Printer is having problems sending a manual fax Solution
Printer cannot receive faxes, but can send faxes Solution
Solve fax problems 141
Fax tones are recorded on my answering machine Solution
Printer cannot send faxes, but can receive faxes Solution
Phone cord that came with my printer is not long enough
Solve problems using HP Web sites and services
To extend your phone cord
Color faxes do not print
Computer cannot receive faxes Fax to PC and Fax to Mac
Solve photo memory card problems
Solve problems using HP Web services
Solve problems using HP Web sites
Printer cannot read the memory card
Solve wired Ethernet network problems
General network troubleshooting
Printer cannot read photos on the memory card
Check the memory card slot
Solve wireless problems some models only
Basic wireless troubleshooting some models only
Make sure the wireless 802.11 light is turned on
Restart components of the wireless network
Advanced wireless troubleshooting
Run the Wireless Network Test
To check a wireless connection
Make sure that the printer is connected to your network
Check to see if you can access the EWS
To access the EWS
Make sure the printer is on the network
Network Status
Make sure the printer is online and ready
Add hardware addresses to a wireless access point WAP
Configure your firewall to work with printers
Solve printer management problems
Advanced firewall information
Incoming UDP ports 137, 138, 161
Ports are used for the following functions Printing
Check your network setup
EWS cannot be opened
Check the computer
Check your Web browser
Troubleshoot installation issues
Hardware installation suggestions
Verify installation preliminaries
HP software installation suggestions
Check the computer system
Solve network problems
General network troubleshooting
Problems connecting to a wired network
To reset the printers network settings
Understand the Printer Status Report
Printer Status Report
Understand the network configuration
Chapter
Clear paper jams
Clear jams
To clear a jam
To clear a paper jam in the automatic document feeder ADF
Avoid paper jams
Warranty information
Technical information
Hewlett-Packard limited warranty statement
HP product Duration of limited warranty
Ink cartridge warranty information
Physical specifications
Printer specifications
Printer features and capacities
Network protocol specifications
Processor and memory specifications
System requirements
Media specifications
Embedded Web server specifications
Understand specifications for supported media
Media size Input tray Duplexer some
Models
Envelopes
Cards
Photo media
Other media
Set minimum margins
Tray Type Weight Capacity
Media Left Right Top Bottom Margin
Copy specifications
Print resolution
Guidelines for two-sided duplex printing
Fax specifications
Scan specifications
HP Web site specifications
Operating environment
Electrical requirements
Acoustic emission specification
Memory card specifications
Sound power
Sound pressure bystander position
Regulatory information
FCC statement
Vcci Class B compliance statement for users in Japan
Noise emission statement for Germany
Geräuschemission
Regulatory information 181
Appendix a
Australia wired fax statement
Regulatory information for wireless products
Exposure to radio frequency radiation
European Union regulatory notice
Regulatory model number
Declaration of conformity
EMC
Regulatory information 187
Environmental product stewardship program
Environmental product stewardship program 189
Power consumption
Third-party licenses
HP Officejet 6500A E710 e-All-in-One series
LICENSE.aes-pubdom--crypto
LICENSE.expat-mit--expat
LICENSE.openssl--openssl
Third-party licenses 193
Possibility of Such Damage
LICENSE.sha2-bsd--noscrypto
LICENSE.zlib--zlib
Appendix a Freely, subject to the following restrictions
HP supplies and accessories
Order printing supplies online
Supplies
Ink cartridges
HP media
Additional fax setup
Set up faxing parallel phone systems
Choose the correct fax setup for your home or office
USA
DSL PBX
To set up the printer with a separate fax line
Case a Separate fax line no voice calls received
Case B Set up the printer with DSL
To set up the printer with DSL
Case D Fax with a distinctive ring service on the same line
To set up the printer with a distinctive ring service
Case E Shared voice/fax line
To set up the printer with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the printer with voice mail
Set up the printer with a computer dial-up modem
To set up the printer with a computer dial-up modem
Set up the printer with a computer DSL/ADSL modem
Example of a parallel splitter
Case H Shared voice/fax line with computer modem
To set up the printer with a computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
Back view of the printer
Shared voice/fax with computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Page
Phone port on your computer
Page
Set up faxing parallel phone systems 217
Obtain a DSL/ADSL filter from your DSL/ADSL provider
Back view of the printer
Serial-type fax setup
Test fax setup
To test fax setup via the printer control panel
Network setup
Change basic network settings
Change advanced network settings
View and print network settings
Set up the printer for wireless communication
View IP settings
Change IP settings
Reset network settings
Communication mode
Understand 802.11 wireless network settings
Network name Ssid
Test the wireless connection
Security settings
Change the connection method
Data encryption
Guidelines for ensuring wireless network security
To add hardware addresses to a WAP
Other guidelines
To change the connection method Mac OS
Guidelines for reducing interference on a wireless network
Uninstall and reinstall the HP software
To uninstall from a Windows computer, method
To uninstall from a Macintosh computer, method
Printer management tools
HP printer software Windows
HP Utility Mac OS
Embedded Web server
About cookies
To open the embedded Web server
How do I?
Fax Memory Full
Errors Windows
Printer Disconnected
Cartridge Problem
Printhead Problem
Ink Alert
Solution 3 Clean the electrical contacts
Solution 2 Install the ink cartridges correctly
Solution 4 Replace the ink cartridge
Paper Mismatch
Cartridge cradle cannot move
Paper Jam
Printer is out of paper
General printer error
Previously used ink cartridge installed
Document failed to print
Door or cover open
Symbols/Numerics
Index
Page
Page
OCR
Page
Page
Twain
244
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Hewlett-Packard Development Company, L.P
NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support.