Solve a problem | HP 6500A Plus - E710n, 6500A - E710a specs

8 Solve a problem
HP support	76
Obtain electronic support	77
HP support by phone	77
Before you call	77
Phone support period	78
Telephone support numbers	79
After the phone support period	81
General troubleshooting tips and resources	81
Solve printing problems	82
The printer shuts down unexpectedly	82
Alignment fails	82
Printer takes a long time to print	82
Something on the page is missing or incorrect	83
Print troubleshooting	83
Envelopes print incorrectly	83
Borderless printing	84
The printer is not responding or nothing happens when I try to print	85
The printer prints meaningless characters	88
Page order	88
The margins are not printing as expected	89
Text or graphics are cut off at the edge of the page	90
A blank page came out while printing	91
Paper is not picked up from the input tray	92
Print quality troubleshooting	95
Wrong, inaccurate, or bleeding colors	95
Ink is not filling the text or graphics completely	98
The printout has a horizontal band of distortion near the bottom of a borderless print....	100
Printouts have horizontal streaks or lines	101
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	105
Vertical streaks	106
Printouts are slanted or skewed	106
Ink streaks on the back of the paper	107
Poor black text	108
The printer prints slowly	109
Printhead maintenance	110
Clean the printhead	110
Align the printhead	111
Print and evaluate a print quality report	111
Advanced printhead maintenance	117
Advanced ink cartridge maintenance	121
Solve paper-feed problems	123

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HP 6500A Plus - E710n, 6500A - E710a manual Solve a problem

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Fax ScanCopy Web Work with ink cartridges Solve a problem Solve copy problems Technical information Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Accessibility Get startedVisual Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control-panel display icons Icon Purpose Change printer settings Select the modeTo select a different mode To change settings for a mode Select print media HP Digital SolutionsFinding the printer model number Recommended papers for printing and copying Recommended papers for photo printing HP Advanced Photo PaperHP Everyday Photo Paper HP Photo Value Packs To load an original on the scanner glass Tips for selecting and using mediaLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray To load media Load mediaLoad standard-size media Load media Load envelopes Load cards and photo paperTo load envelopes To load cards and photo paper Load transparencies To load transparencies To insert a memory card Insert a memory cardLoad custom-size media Install the accessories some models only Install the duplexerTurn on accessories in the printer driver To install the duplexer Clean the scanner glass Clean the exteriorTo clean the scanner glass Maintain the printer Clean the automatic document feeder ADF To clean the rollers or separator pad Chapter Turn off the printer Print Print documents Print brochures Print documents WindowsPrint documents Mac OS Print brochures Windows Print on envelopes Print brochures Mac OSPrint on envelopes Windows Quality Normal or Best Print photos Print on envelopes Mac OSPrint photos on photo paper Windows Print photos on photo paper Mac OS To print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Set up custom sizes Mac OS Print borderless documentsPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu HP ePrint Print borderless documents WindowsPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing option Print on both sides duplexing Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page Windows Print on both sides duplexing Scan to a computer ScanScan an original Scan using Webscan To scan using WebscanScan to a memory card Touch Start Scan Make sure the scanner glass or ADF window is clean Scanning documents as editable textMake sure the document is loaded correctly Make sure the text on the document is clear Change copy settings CopyCopy documents To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the printer control panelOn Error Only Reprint received faxes from memory Poll to receive a fax Forward faxes to another number To set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to PC Windows To set up Fax to Mac Mac OSModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up speed-dial entries Set up and change speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to Mac Set up and change group speed-dial entries To set up group speed-dial entriesDelete speed-dial entries To change group speed-dial entries Change fax settings Configure the fax headerSet the answer mode Auto answer Print a list of speed-dial entries To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the number of rings before answering Set the dial type Set the redial optionsTo change the answer ring pattern for distinctive ring To set the dial type Set the fax sound volume Set the fax speed Fax and digital phone services Fax over Internet Protocol Print fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Solve printing problems Printer shuts down unexpectedlyAlignment fails Printer takes a long time to print Envelopes print incorrectly Print troubleshootingSomething on the page is missing or incorrect Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printing Solution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver status Solution 8 Make sure the print carriage can move freely Printer prints meaningless characters Order Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layout Blank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 3 Check the ink levels Solution 4 Clean the printheadSolution 5 Load paper in the input tray Paper is not picked up from the input tray Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 6 Service the printer Solution 4 Clean the rollersSolution 5 Check for a paper jam Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 6 Align the printhead Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 2 Check the ink levels Solution 4 Check the paper type Solution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Align the printhead Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Vertical streaksPrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loaded Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 2 Wait while the ink dries Solution 1 Wait before you attempt to reprintSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Solution 1 Use a lower print quality setting Printer prints slowly Clean the printhead Printhead maintenanceSolution 3 Contact HP support To clean the printhead from the control panel Align the printheadTo align the printhead from the control panel Print and evaluate a print quality report To evaluate the Print Quality Diagnostic Ink Levels Cartridge color Good color barsRagged, irregularly streaked, or faded bars Solve a problem Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Chapter To clean the printhead Chapter To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Solve copy problems Media is not coming out correctlyPages are skewing Multiple pages are being picked up Documents are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Solve scan problems Printer prints half a page, then ejects the paperPaper mismatch Incompletely filled text or graphics Check the HP software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Error messages appear Image quality is better when printedScanned image quality is poor Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Solve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Solve problems using HP Web sites and services To extend your phone cordColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve photo memory card problems Solve problems using HP Web servicesSolve problems using HP Web sites Printer cannot read the memory card Solve wired Ethernet network problems General network troubleshootingPrinter cannot read photos on the memory card Check the memory card slot Solve wireless problems some models only Basic wireless troubleshooting some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Check to see if you can access the EWS To access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Solve printer management problems Advanced firewall informationIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing Check your network setup EWS cannot be openedCheck the computer Check your Web browser Troubleshoot installation issues Hardware installation suggestions Check the computer system HP software installation suggestionsVerify installation preliminaries Solve network problems General network troubleshootingProblems connecting to a wired network To reset the printers network settings Understand the Printer Status Report Printer Status Report Understand the network configuration Chapter To clear a jam Clear jamsClear paper jams To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Media size Input tray Duplexer some ModelsEnvelopes Cards Photo media Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for two-sided duplex printing Print resolutionCopy specifications Fax specifications Scan specifications HP Web site specificationsOperating environment Electrical requirements Acoustic emission specification Memory card specificationsSound power Sound pressure bystander position Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Geräuschemission Regulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity EMC Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption Third-party licenses HP Officejet 6500A E710 e-All-in-One seriesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlib Appendix a Freely, subject to the following restrictions HP supplies and accessories Order printing supplies onlineSupplies Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Network setup Change basic network settingsChange advanced network settings View and print network settings Set up the printer for wireless communication View IP settingsChange IP settings Reset network settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Test the wireless connection Security settingsChange the connection method Data encryption Guidelines for ensuring wireless network security To add hardware addresses to a WAPOther guidelines To change the connection method Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method Printer management tools HP printer software WindowsHP Utility Mac OS Embedded Web server About cookies To open the embedded Web server How do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Paper Mismatch Cartridge cradle cannot movePaper Jam Printer is out of paper General printer error Previously used ink cartridge installedDocument failed to print Door or cover open Symbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P