HP 6500A Plus - E710n manual Solution 4 Clean the rollers, Solution 5 Check for a paper jam

Chapter 8

Solution 4: Clean the rollers

Solution: Clean the rollers.

Make sure you have the following materials available:

•A lint-free cloth, or any soft material that will not come apart or leave fibers.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges).

Cause: The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam

Solution: Check for paper debris in the front of the printer. Remove any debris you find.

CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the rear access panel.

Cause: Paper debris may be present, but not detected by the sensor.

Solution 6: Service the printer

Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: Your printer needs servicing.

94 Solve a problem