Solve printer management problems | HP 6500A - E710a specification

NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list.

Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the printer over the network.

Advanced firewall information

The following ports are also used by your printer and might need to be opened on your firewall configuration. Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the printer.

•Incoming (UDP) ports: 137, 138, 161, 427

•Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500

The ports are used for the following functions:

Printing

•UDP ports: 427, 137, 161

•TCP port: 9100

Photo card upload

•UDP ports: 137, 138, 427

•TCP port: 139

Scanning

•UDP port: 427

•TCP ports: 9220, 9500

HP printer status

UDP port: 161

Faxing

•UDP port: 427

•TCP port: 9220

HP printer installation

UDP port: 427

Solve printer management problems

This section provides solutions to common problems that involve managing the printer. This section contains the following topic:

•EWS cannot be opened

Solve printer management problems

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HP 6500A - E710a manual Solve printer management problems, Advanced firewall information, Incoming UDP ports 137, 138, 161

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Copy ScanFax Work with ink cartridges Web Solve a problem Solve copy problems Technical information Additional fax setup HP supplies and accessoriesNetwork setup Printer management tools Get started AccessibilityVisual Mobility Understand the printer parts Eco-TipsFront view Back view Printing supplies area Overview of buttons and lights Use the printer control panel Icon Purpose Control-panel display icons Select the mode Change printer settingsTo select a different mode To change settings for a mode Finding the printer model number HP Digital SolutionsSelect print media Recommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper HP Photo Value Packs Load an original on the scanner glass Tips for selecting and using mediaTo load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADF Load standard-size media Load mediaTo load media Load media Load cards and photo paper Load envelopesTo load envelopes To load cards and photo paper To load transparencies Load transparencies Load custom-size media Insert a memory cardTo insert a memory card Install the duplexer Install the accessories some models onlyTurn on accessories in the printer driver To install the duplexer Clean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printer To clean the rollers or separator pad Clean the automatic document feeder ADF Chapter Turn off the printer Print documents Print Print documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or Best Print on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Quality Best or Maximum dpi Print photos from a memory deviceTo print selected photos Print on special and custom-size paper To print camera-selected photos using the Dpof standardPrint Dpof photos Print borderless documents Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows HP ePrintPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing option Guidelines for printing on both sides of a Print on both sides duplexingPerform duplexing To print automatically on both sides of a page Windows Print on both sides duplexing Scan an original ScanScan to a computer To scan using Webscan Scan using WebscanScan to a memory card Touch Start Scan Scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clear Copy Change copy settingsCopy documents To copy documents To change copy settings for a single job Send a fax FaxSend a standard fax To send a standard fax from the printer control panel Send a standard fax from the computerWindows Mac OS Send a fax manually from a phoneTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax manually Receive a faxTo receive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Reprint received faxes from memory Forward faxes to another number Poll to receive a fax Set automatic reduction for incoming faxes Set the paper size for received faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to Mac To set up group speed-dial entries Set up and change group speed-dial entriesDelete speed-dial entries To change group speed-dial entries Configure the fax header Change fax settingsSet the answer mode Auto answer Print a list of speed-dial entries Set the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answering Set the redial options Set the dial typeTo change the answer ring pattern for distinctive ring To set the dial type Set the fax speed Set the fax sound volume Fax over Internet Protocol Fax and digital phone services Use reports To enable fax confirmationPrint fax confirmation reports Print and view the fax log Print fax error reportsClear the fax log Print a Caller ID Report Print the details of the last fax transactionView the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printhead Work with ink cartridges Replace the ink cartridges Check the estimated ink levelsRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection If you have a problem, follow these steps Solve a problemHP support HP support by phone Obtain electronic supportBefore you call Phone support period Telephone support numbers $OJ«ULH Troubleshooting topics General troubleshooting tips and resourcesAfter the phone support period Printer shuts down unexpectedly Solve printing problemsAlignment fails Printer takes a long time to print Something on the page is missing or incorrect Print troubleshootingEnvelopes print incorrectly Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Borderless printing Solution 2 Load paper in the input tray Solution 1 Turn on the printerSolution 3 Select the correct printer Solution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver status Solution 8 Make sure the print carriage can move freely Order Printer prints meaningless characters To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layout Solution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 4 Clean the printhead Solution 3 Check the ink levelsSolution 5 Load paper in the input tray Paper is not picked up from the input tray Solution 3 Check the print settings Solution 2 Make sure the paper is loaded correctly Solution 5 Check for a paper jam Solution 4 Clean the rollersSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 5 Check the print settings Solution 4 Check the ink levelsSolution 6 Align the printhead Solution 8 Contact HP support Solution 7 Clean the printheadInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levels Solution 6 Contact HP support Solution 5 Clean the printheadSolution 1 Check the paper type Solution 3 Rotate the image Solution 2 Use a higher print quality settingPrintouts have horizontal streaks or lines Solution 2 Check your print settings Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 5 Contact HP support Solution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts seem blurry or fuzzy Printouts are slanted or skewed Vertical streaksPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 1 Wait before you attempt to reprint Solution 2 Wait while the ink driesSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Printer prints slowly Solution 1 Use a lower print quality setting Solution 3 Contact HP support Printhead maintenanceClean the printhead Align the printhead To clean the printhead from the control panelTo align the printhead from the control panel Print and evaluate a print quality report Ink Levels To evaluate the Print Quality Diagnostic Ragged, irregularly streaked, or faded bars Good color barsCartridge color Solve a problem Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter Clean the sensor windows on the ink cartridges Advanced ink cartridge maintenanceTo clean the sensor window on the ink cartridges To remove the ink cartridges Media is not supported for the printer or tray Solve paper-feed problemsMedia is not picked up from a tray Media is not coming out correctly Solve copy problemsPages are skewing Multiple pages are being picked up Copies are blank No copy came outDocuments are missing or faded Copy quality is poor Size is reducedCopy defects are apparent Printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Incompletely filled text or graphics Scan takes too long Scanner did nothingCheck the HP software Text cannot be edited Part of the document did not scan or text is missingCheck the originals Image quality is better when printed Error messages appearScanned image quality is poor Original is a second-generation photo or picture Scan defects are apparent Solve fax problems Fax test failed Fax Hardware Test failed Solution Solve fax problems 133 Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Fax tones are recorded on my answering machine Solution Printer cannot send faxes, but can receive faxes SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using HP Web sites and servicesColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web services Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read the memory card General network troubleshooting Solve wired Ethernet network problemsPrinter cannot read photos on the memory card Check the memory card slot Basic wireless troubleshooting some models only Solve wireless problems some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless network Run the Wireless Network Test Advanced wireless troubleshooting Make sure that the printer is connected to your network To check a wireless connection To access the EWS Check to see if you can access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Advanced firewall information Solve printer management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing EWS cannot be opened Check your network setupCheck the computer Check your Web browser Hardware installation suggestions Troubleshoot installation issues Verify installation preliminaries HP software installation suggestionsCheck the computer system General network troubleshooting Solve network problemsProblems connecting to a wired network To reset the printers network settings Printer Status Report Understand the Printer Status Report Understand the network configuration Chapter Clear paper jams Clear jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Physical specifications Printer specificationsPrinter features and capacities Network protocol specifications Processor and memory specificationsSystem requirements Media specifications Embedded Web server specificationsUnderstand specifications for supported media Models Media size Input tray Duplexer someEnvelopes Cards Photo media Other media Set minimum margins Tray Type Weight CapacityMedia Left Right Top Bottom Margin Copy specifications Print resolutionGuidelines for two-sided duplex printing Fax specifications HP Web site specifications Scan specificationsOperating environment Electrical requirements Memory card specifications Acoustic emission specificationSound power Sound pressure bystander position Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Geräuschemission Noise emission statement for Germany Regulatory information 181 Appendix a Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice EMC Declaration of conformity Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption HP Officejet 6500A E710 e-All-in-One series Third-party licensesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.zlib--zlib LICENSE.sha2-bsd--noscrypto Appendix a Freely, subject to the following restrictions Order printing supplies online HP supplies and accessoriesSupplies Ink cartridges HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax line To set up the printer with DSL Case B Set up the printer with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax line To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the printer with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setup Change basic network settings Network setupChange advanced network settings View and print network settings View IP settings Set up the printer for wireless communicationChange IP settings Reset network settings Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Security settings Test the wireless connectionChange the connection method Data encryption To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To change the connection method Mac OS Guidelines for reducing interference on a wireless network Uninstall and reinstall the HP softwareTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web server To open the embedded Web server About cookies How do I? Fax Memory Full Errors WindowsPrinter Disconnected Cartridge Problem Printhead ProblemInk Alert Solution 3 Clean the electrical contacts Solution 2 Install the ink cartridges correctlySolution 4 Replace the ink cartridge Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paper Previously used ink cartridge installed General printer errorDocument failed to print Door or cover open Index Symbols/NumericsPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P