Solve copy problems | HP 6500A - E710a, 6500A Plus - E710n guide

Contents
Solve copy problems	124
No copy came out	125
Copies are blank	125
Documents are missing or faded	125
Size is reduced	126
Copy quality is poor	126
Copy defects are apparent	126
The printer prints half a page, then ejects the paper	127
Paper mismatch	127
Solve scan problems	127
Scanner did nothing	128
Scan takes too long	128
Part of the document did not scan or text is missing	129
Text cannot be edited	129
Error messages appear	130
Scanned image quality is poor	130
Scan defects are apparent	131
Solve fax problems	131
The fax test failed	132
Solve problems using HP Web sites and services	143
Solve problems using HP Web services	144
Solve problems using HP Web sites	144
Solve photo (memory card) problems	144
The printer cannot read the memory card	144
The printer cannot read photos on the memory card	145
Solve wired (Ethernet) network problems	145
General network troubleshooting	145
Network port created does not match printer IP address (Windows)	146
Solve wireless problems (some models only)	146
Basic wireless troubleshooting (some models only)	146
Advanced wireless troubleshooting	147
Step 1: Make sure your computer is connected to your network	147
Step 2: Make sure that the printer is connected to your network	148
Step 3: Check to see if the firewall software is blocking communication	149
Step 4: Make sure the printer is online and ready	150
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)	150
Step 6: Make sure the HP Network Devices Support service is running
(Windows only)	151
Step 7: Add hardware addresses to a wireless access point (WAP)	151
Configure your firewall to work with printers	152
Solve printer management problems	153
EWS cannot be opened	154
Troubleshoot installation issues	155
Hardware installation suggestions	155
Hardware tips	155
Make sure the ink cartridges are correctly installed	155
HP software installation suggestions	156
Solve network problems	157
Understand the Printer Status Report	158

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HP 6500A - E710a, 6500A Plus - E710n manual Solve copy problems

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Scan CopyFax Work with ink cartridges Web Solve a problem Solve copy problems Technical information HP supplies and accessories Additional fax setupNetwork setup Printer management tools Get started AccessibilityVisual Mobility Eco-Tips Understand the printer partsFront view Back view Printing supplies area Overview of buttons and lights Use the printer control panel Icon Purpose Control-panel display icons Select the mode Change printer settingsTo select a different mode To change settings for a mode HP Digital Solutions Finding the printer model numberSelect print media Recommended papers for printing and copying HP Advanced Photo Paper Recommended papers for photo printingHP Everyday Photo Paper HP Photo Value Packs Tips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder tray Load an original in the automatic document feeder ADF Load media Load standard-size mediaTo load media Load media Load cards and photo paper Load envelopesTo load envelopes To load cards and photo paper To load transparencies Load transparencies Insert a memory card Load custom-size mediaTo insert a memory card Install the duplexer Install the accessories some models onlyTurn on accessories in the printer driver To install the duplexer Clean the exterior Clean the scanner glassTo clean the scanner glass Maintain the printer To clean the rollers or separator pad Clean the automatic document feeder ADF Chapter Turn off the printer Print documents Print Print documents Windows Print brochuresPrint documents Mac OS Print brochures Windows Print brochures Mac OS Print on envelopesPrint on envelopes Windows Quality Normal or Best Print on envelopes Mac OS Print photosPrint photos on photo paper Windows Print photos on photo paper Mac OS Print photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Print borderless documents Set up custom sizes Mac OSPrint on special or custom-size paper Mac OS Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Windows HP ePrintPrint borderless documents Mac OS Click Print Borderless from the Borderless Printing option Guidelines for printing on both sides of a Print on both sides duplexingPerform duplexing To print automatically on both sides of a page Windows Print on both sides duplexing Scan Scan an originalScan to a computer To scan using Webscan Scan using WebscanScan to a memory card Touch Start Scan Scanning documents as editable text Make sure the scanner glass or ADF window is cleanMake sure the document is loaded correctly Make sure the text on the document is clear Copy Change copy settingsCopy documents To copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax from memory Send a fax using monitor dialing Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Receive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the printer control panel Set up backup faxOn Error Only Reprint received faxes from memory Forward faxes to another number Poll to receive a fax Set the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac To set up Fax to Mac Mac OS To set up Fax to PC WindowsModify Fax to PC or Fax to Mac settings To modify settings from the printer’s control panel Set up and change speed-dial entries Set up speed-dial entriesTo set up speed-dial entries Turn off Fax to PC or Fax to Mac To set up group speed-dial entries Set up and change group speed-dial entriesDelete speed-dial entries To change group speed-dial entries Configure the fax header Change fax settingsSet the answer mode Auto answer Print a list of speed-dial entries Set the number of rings before answering To set the answer modeChange the answer ring pattern for distinctive ring To set the number of rings before answering Set the redial options Set the dial typeTo change the answer ring pattern for distinctive ring To set the dial type Set the fax speed Set the fax sound volume Fax over Internet Protocol Fax and digital phone services To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History HP Apps Web Marketsplash by HP Information on ink cartridges and the printhead Work with ink cartridges Check the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Usage information collection Store printing supplies To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Printer shuts down unexpectedly Solve printing problemsAlignment fails Printer takes a long time to print Print troubleshooting Something on the page is missing or incorrectEnvelopes print incorrectly Solution 2 Check the envelope type Solution 1 Load the stack of envelopes correctlySolution 3 Tuck the flaps to avoid paper jams Borderless printing Solution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 6 Remove all cancelled print jobs from the queue Solution 4 Check the printer driver statusSolution 7 Clear the paper jam To check the printer driver status Solution 8 Make sure the print carriage can move freely Order Printer prints meaningless characters To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Solution 4 Clean the printhead Solution 3 Check the ink levelsSolution 5 Load paper in the input tray Paper is not picked up from the input tray Solution 3 Check the print settings Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the printer Wrong, inaccurate, or bleeding colors Print quality troubleshooting Solution 3 Check the paper type Solution 2 Check the paper loaded in the input tray Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 4 Check the paper type Solution 2 Check the ink levels Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewedPrintouts have vertical streaks Solution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedTo remove excess ink using plain paper Ink streaks on the back of the paper Solution 1 Wait before you attempt to reprint Solution 2 Wait while the ink driesSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printhead Printer prints slowly Solution 1 Use a lower print quality setting Printhead maintenance Solution 3 Contact HP supportClean the printhead Align the printhead To clean the printhead from the control panelTo align the printhead from the control panel Print and evaluate a print quality report Ink Levels To evaluate the Print Quality Diagnostic Good color bars Ragged, irregularly streaked, or faded barsCartridge color Solve a problem Bar colors are not uniform Regular white streaks in the bars Alignment Patterns Large Black Font Text If you see no defects Advanced printhead maintenance To reinstall the printhead Chapter To clean the printhead Chapter Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Media is not coming out correctly Solve copy problemsPages are skewing Multiple pages are being picked up No copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Printer prints half a page, then ejects the paper Solve scan problemsPaper mismatch Incompletely filled text or graphics Scanner did nothing Scan takes too longCheck the HP software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Image quality is better when printed Error messages appearScanned image quality is poor Original is a second-generation photo or picture Scan defects are apparent Solve fax problems Fax test failed Fax Hardware Test failed Solution Solve fax problems 133 Back view of the printer Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Printer is having problems sending and receiving faxes Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough To extend your phone cord Solve problems using HP Web sites and servicesColor faxes do not print Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web services Solve photo memory card problemsSolve problems using HP Web sites Printer cannot read the memory card General network troubleshooting Solve wired Ethernet network problemsPrinter cannot read photos on the memory card Check the memory card slot Basic wireless troubleshooting some models only Solve wireless problems some models onlyMake sure the wireless 802.11 light is turned on Restart components of the wireless network Run the Wireless Network Test Advanced wireless troubleshooting Make sure that the printer is connected to your network To check a wireless connection To access the EWS Check to see if you can access the EWSMake sure the printer is on the network Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Advanced firewall information Solve printer management problemsIncoming UDP ports 137, 138, 161 Ports are used for the following functions Printing EWS cannot be opened Check your network setupCheck the computer Check your Web browser Hardware installation suggestions Troubleshoot installation issues HP software installation suggestions Verify installation preliminariesCheck the computer system General network troubleshooting Solve network problemsProblems connecting to a wired network To reset the printers network settings Printer Status Report Understand the Printer Status Report Understand the network configuration Chapter Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Technical information Warranty information HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Models Media size Input tray Duplexer someEnvelopes Cards Photo media Other media Tray Type Weight Capacity Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Copy specificationsGuidelines for two-sided duplex printing Fax specifications HP Web site specifications Scan specificationsOperating environment Electrical requirements Memory card specifications Acoustic emission specificationSound power Sound pressure bystander position Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Geräuschemission Noise emission statement for Germany Regulatory information 181 Appendix a Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Regulatory model number European Union regulatory notice EMC Declaration of conformity Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption HP Officejet 6500A E710 e-All-in-One series Third-party licensesLICENSE.aes-pubdom--crypto LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.zlib--zlib LICENSE.sha2-bsd--noscrypto Appendix a Freely, subject to the following restrictions Order printing supplies online HP supplies and accessoriesSupplies Ink cartridges HP media Set up faxing parallel phone systems Additional fax setup USA Choose the correct fax setup for your home or office DSL PBX Case a Separate fax line no voice calls received To set up the printer with a separate fax line To set up the printer with DSL Case B Set up the printer with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the printer with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the printer with a shared voice/fax line To set up the printer with voice mail To set up the printer with a computer dial-up modem Set up the printer with a computer dial-up modem Example of a parallel splitter Set up the printer with a computer DSL/ADSL modem To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup To test fax setup via the printer control panel Test fax setup Change basic network settings Network setupChange advanced network settings View and print network settings View IP settings Set up the printer for wireless communicationChange IP settings Reset network settings Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Test the wireless connectionChange the connection method Data encryption To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To change the connection method Mac OS Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP printer software Windows Printer management toolsHP Utility Mac OS Embedded Web server To open the embedded Web server About cookies How do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge ProblemInk Alert Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Cartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paper Previously used ink cartridge installed General printer errorDocument failed to print Door or cover open Index Symbols/NumericsPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P