Solution 4 Check the printer driver status | HP 6500A Plus - E710n

Chapter 8

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop printing.

To check the printer driver status

•Windows: In the HP printer software, click Printer Actions, and then click See What's Printing.

•Mac OS: Open System Preferences, and then click Print & Fax. Open the print queue for your printer.

Cause: The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Solution 5: Wait until the printer completes the current operation

Solution: If the printer is performing another task your print job is delayed until the printer completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the printer, check the printer's control panel to see if there are any errors.

Cause: The printer was busy with another task. If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

•If the printer is connected with a USB cable, disconnect the cable from the printer, restart the computer, and then reconnect the USB cable to the printer.

•Shut down the printer, restart the computer, and then restart the printer.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the printer.

For more information, see:

Clear jams

Cause: The printer had a paper jam.

86 Solve a problem

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HP 6500A Plus - E710n, 6500A - E710a manual Solution 4 Check the printer driver status, To check the printer driver status

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Scan CopyFax Web Work with ink cartridges Solve a problem Solve copy problems Technical information HP supplies and accessories Additional fax setupNetwork setup Printer management tools Visual AccessibilityGet started Mobility Eco-Tips Understand the printer partsFront view Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control-panel display icons Icon Purpose To select a different mode Change printer settingsSelect the mode To change settings for a mode HP Digital Solutions Finding the printer model numberSelect print media Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs Tips for selecting and using media Load an original on the scanner glassTo load an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray Load media Load standard-size mediaTo load media Load media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paper Load transparencies To load transparencies Insert a memory card Load custom-size mediaTo insert a memory card Turn on accessories in the printer driver Install the accessories some models onlyInstall the duplexer To install the duplexer To clean the scanner glass Clean the scanner glassClean the exterior Maintain the printer Clean the automatic document feeder ADF To clean the rollers or separator pad Chapter Turn off the printer Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS Print photos from a memory device Quality Best or Maximum dpiTo print selected photos To print camera-selected photos using the Dpof standard Print on special and custom-size paperPrint Dpof photos Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing option Perform duplexing Print on both sides duplexingGuidelines for printing on both sides of a To print automatically on both sides of a page Windows Print on both sides duplexing Scan Scan an originalScan to a computer Scan to a memory card Scan using WebscanTo scan using Webscan Touch Start Scan Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the text on the document is clear Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Fax Send a faxSend a standard fax Send a standard fax from the computer To send a standard fax from the printer control panelWindows Send a fax manually from a phone Mac OSTo send a fax manually from an extension phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients Receive a fax Receive a fax manuallyTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxesTo set automatic reduction from the printer control panel Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to Mac Delete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Set the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial type Set the fax sound volume Set the fax speed Fax and digital phone services Fax over Internet Protocol To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports Print and view the fax logClear the fax log Print the details of the last fax transaction Print a Caller ID ReportView the Call History Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridgesRelated topics To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection Solve a problem If you have a problem, follow these stepsHP support Obtain electronic support HP support by phoneBefore you call Phone support period Telephone support numbers $OJ«ULH General troubleshooting tips and resources Troubleshooting topicsAfter the phone support period Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to print Print troubleshooting Something on the page is missing or incorrectEnvelopes print incorrectly Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printing Solution 1 Turn on the printer Solution 2 Load paper in the input traySolution 3 Select the correct printer Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Printer prints meaningless characters Order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input tray Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 4 Clean the rollers Solution 5 Check for a paper jamSolution 6 Service the printer Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 4 Check the ink levels Solution 5 Check the print settingsSolution 6 Align the printhead Solution 7 Clean the printhead Solution 8 Contact HP supportInk is not filling the text or graphics completely Solution 2 Check the ink levels Solution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 1 Check the print settings Solution 2 Check the paper typePrintouts are faded or have dull colors Solution 5 Contact HP support Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewedPrintouts have vertical streaks To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paper Solution 2 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 3 Align the printhead Solution 1 Use a lower print quality setting Printer prints slowly Printhead maintenance Solution 3 Contact HP supportClean the printhead To align the printhead from the control panel To clean the printhead from the control panelAlign the printhead Print and evaluate a print quality report To evaluate the Print Quality Diagnostic Ink Levels Good color bars Ragged, irregularly streaked, or faded barsCartridge color Solve a problem Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Chapter To clean the printhead Chapter Advanced ink cartridge maintenance Clean the sensor windows on the ink cartridgesTo clean the sensor window on the ink cartridges To remove the ink cartridges Solve paper-feed problems Media is not supported for the printer or trayMedia is not picked up from a tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked up No copy came out Copies are blankDocuments are missing or faded Size is reduced Copy quality is poorCopy defects are apparent Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Incompletely filled text or graphics Scanner did nothing Scan takes too longCheck the HP software Part of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Error messages appearImage quality is better when printed Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Solve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Printer cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine SolutionPhone cord that came with my printer is not long enough Color faxes do not print Solve problems using HP Web sites and servicesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites Solve photo memory card problemsSolve problems using HP Web services Printer cannot read the memory card Printer cannot read photos on the memory card Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory card slot Make sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting some models only Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions Printing Check the computer Check your network setupEWS cannot be opened Check your Web browser Troubleshoot installation issues Hardware installation suggestions HP software installation suggestions Verify installation preliminariesCheck the computer system Problems connecting to a wired network Solve network problemsGeneral network troubleshooting To reset the printers network settings Understand the Printer Status Report Printer Status Report Understand the network configuration Chapter Clear jams Clear paper jamsTo clear a jam To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer specifications Physical specificationsPrinter features and capacities Processor and memory specifications Network protocol specificationsSystem requirements Embedded Web server specifications Media specificationsUnderstand specifications for supported media Envelopes Media size Input tray Duplexer someModels Cards Photo media Other media Tray Type Weight Capacity Set minimum marginsMedia Left Right Top Bottom Margin Print resolution Copy specificationsGuidelines for two-sided duplex printing Fax specifications Operating environment Scan specificationsHP Web site specifications Electrical requirements Sound power Acoustic emission specificationMemory card specifications Sound pressure bystander position Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Geräuschemission Regulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity EMC Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlib Appendix a Freely, subject to the following restrictions Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Change IP settings Set up the printer for wireless communicationView IP settings Reset network settings Understand 802.11 wireless network settings Communication modeNetwork name Ssid Change the connection method Test the wireless connectionSecurity settings Data encryption Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OS Uninstall and reinstall the HP software Guidelines for reducing interference on a wireless networkTo uninstall from a Windows computer, method To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Errors Windows Fax Memory FullPrinter Disconnected Printhead Problem Cartridge ProblemInk Alert Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contactsSolution 4 Replace the ink cartridge Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Document failed to print General printer errorPreviously used ink cartridge installed Door or cover open Symbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P