EWS cannot be opened, Check the computer | HP 6500A Plus - E710n

Chapter 8

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection (some models only). You cannot use the EWS if the printer is connected to a computer with a USB cable.

EWS cannot be opened

Check your network setup

•Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

•Make sure the network cable is securely connected to the printer.

•Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection (some models only). You cannot use the EWS if the printer is connected to a computer with a USB cable.

Check your Web browser

•Make sure the Web browser meets the minimum system requirements. For more information, see System requirements.

•If your Web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your Web browser.

•Make sure JavaScript and cookies are enabled in your Web browser. For more information, see the documentation available with your Web browser.

Check the printer IP address

•To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch Setup , select Network, and then select Print Network Settings.

•Ping the printer using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS- DOS prompt:

C:\Ping 123.123.123.123

Or, in Mac OS X, use one of the following methods:

◦Open Terminal (available in the Applications > Utilities folder) and type the following: ping 123.123.123

◦Open the Network Utility (available in the Applications > Utilities folder) and click the Ping tab.

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

154 Solve a problem

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HP 6500A Plus - E710n manual EWS cannot be opened, Check your network setup, Check the computer, Check your Web browser

Contents

Officejet 6500A Page HP Officejet 6500A E710 e-All-in-One series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Fax ScanCopy Web Work with ink cartridges Solve a problem Solve copy problems Technical information Network setup HP supplies and accessoriesAdditional fax setup Printer management tools Visual AccessibilityGet started Mobility Front view Eco-TipsUnderstand the printer parts Printing supplies area Back view Use the printer control panel Overview of buttons and lights Control-panel display icons Icon Purpose To select a different mode Change printer settingsSelect the mode To change settings for a mode Select print media HP Digital SolutionsFinding the printer model number Recommended papers for printing and copying HP Everyday Photo Paper Recommended papers for photo printingHP Advanced Photo Paper HP Photo Value Packs To load an original on the scanner glass Tips for selecting and using mediaLoad an original on the scanner glass Load an original in the automatic document feeder ADF To load an original in the document feeder tray To load media Load mediaLoad standard-size media Load media To load envelopes Load envelopesLoad cards and photo paper To load cards and photo paper Load transparencies To load transparencies To insert a memory card Insert a memory cardLoad custom-size media Turn on accessories in the printer driver Install the accessories some models onlyInstall the duplexer To install the duplexer To clean the scanner glass Clean the scanner glassClean the exterior Maintain the printer Clean the automatic document feeder ADF To clean the rollers or separator pad Chapter Turn off the printer Print Print documents Print documents Mac OS Print brochuresPrint documents Windows Print brochures Windows Print on envelopes Windows Print on envelopesPrint brochures Mac OS Quality Normal or Best Print photos on photo paper Windows Print photosPrint on envelopes Mac OS Print photos on photo paper Mac OS To print selected photos Print photos from a memory deviceQuality Best or Maximum dpi Print Dpof photos To print camera-selected photos using the Dpof standardPrint on special and custom-size paper Print on special or custom-size paper Mac OS Set up custom sizes Mac OSPrint borderless documents Select Manage Custom Sizes in the Paper Size pop-up menu Print borderless documents Mac OS HP ePrintPrint borderless documents Windows Click Print Borderless from the Borderless Printing option Perform duplexing Print on both sides duplexingGuidelines for printing on both sides of a To print automatically on both sides of a page Windows Print on both sides duplexing Scan to a computer ScanScan an original Scan to a memory card Scan using WebscanTo scan using Webscan Touch Start Scan Make sure the document is loaded correctly Make sure the scanner glass or ADF window is cleanScanning documents as editable text Make sure the text on the document is clear Copy documents Change copy settingsCopy To copy documents To change copy settings for a single job Send a standard fax FaxSend a fax Windows Send a standard fax from the computerTo send a standard fax from the printer control panel To send a fax manually from an extension phone Send a fax manually from a phoneMac OS Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax in Error Correction Mode Send a fax to multiple recipients To receive a fax manually Receive a faxReceive a fax manually On Error Only Set up backup faxTo set backup fax from the printer control panel Reprint received faxes from memory Poll to receive a fax Forward faxes to another number To set automatic reduction from the printer control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to PC WindowsTo set up Fax to Mac Mac OS To modify settings from the printer’s control panel To set up speed-dial entries Set up speed-dial entriesSet up and change speed-dial entries Turn off Fax to PC or Fax to Mac Delete speed-dial entries Set up and change group speed-dial entriesTo set up group speed-dial entries To change group speed-dial entries Set the answer mode Auto answer Change fax settingsConfigure the fax header Print a list of speed-dial entries Change the answer ring pattern for distinctive ring To set the answer modeSet the number of rings before answering To set the number of rings before answering To change the answer ring pattern for distinctive ring Set the dial typeSet the redial options To set the dial type Set the fax sound volume Set the fax speed Fax and digital phone services Fax over Internet Protocol Print fax confirmation reports To enable fax confirmationUse reports Clear the fax log Print fax error reportsPrint and view the fax log View the Call History Print the details of the last fax transactionPrint a Caller ID Report Web HP Apps Marketsplash by HP Work with ink cartridges Information on ink cartridges and the printhead Related topics Check the estimated ink levelsReplace the ink cartridges To replace the ink cartridges Replace the ink cartridges Store printing supplies Usage information collection To turn off usage information collection HP support Solve a problemIf you have a problem, follow these steps Before you call Obtain electronic supportHP support by phone Phone support period Telephone support numbers $OJ«ULH After the phone support period General troubleshooting tips and resourcesTroubleshooting topics Alignment fails Solve printing problemsPrinter shuts down unexpectedly Printer takes a long time to print Envelopes print incorrectly Print troubleshootingSomething on the page is missing or incorrect Solution 3 Tuck the flaps to avoid paper jams Solution 1 Load the stack of envelopes correctlySolution 2 Check the envelope type Borderless printing Solution 3 Select the correct printer Solution 1 Turn on the printerSolution 2 Load paper in the input tray Solution 7 Clear the paper jam Solution 4 Check the printer driver statusSolution 6 Remove all cancelled print jobs from the queue To check the printer driver status Solution 8 Make sure the print carriage can move freely Printer prints meaningless characters Order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctly Text or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layout Blank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 5 Load paper in the input tray Solution 3 Check the ink levelsSolution 4 Clean the printhead Paper is not picked up from the input tray Solution 2 Make sure the paper is loaded correctly Solution 3 Check the print settings Solution 6 Service the printer Solution 4 Clean the rollersSolution 5 Check for a paper jam Print quality troubleshooting Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper type Solution 6 Align the printhead Solution 4 Check the ink levelsSolution 5 Check the print settings Ink is not filling the text or graphics completely Solution 7 Clean the printheadSolution 8 Contact HP support Solution 2 Check the ink levels Solution 4 Check the paper type Solution 1 Check the paper type Solution 5 Clean the printheadSolution 6 Contact HP support Printouts have horizontal streaks or lines Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 4 Align the printhead Solution 1 Make sure the paper is loaded correctlySolution 2 Check your print settings Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality imageSolution 3 Print the image in a smaller size Printouts have vertical streaks Vertical streaksPrintouts are slanted or skewed To remove excess ink using plain paper Solution 2 Make sure only one type of paper is loadedSolution 1 Print on a page of plain paper Ink streaks on the back of the paper Solution 2 Use TrueType or OpenType fonts Solution 2 Wait while the ink driesSolution 1 Wait before you attempt to reprint Solution 3 Align the printhead Solution 1 Use a lower print quality setting Printer prints slowly Clean the printhead Printhead maintenanceSolution 3 Contact HP support To align the printhead from the control panel To clean the printhead from the control panelAlign the printhead Print and evaluate a print quality report To evaluate the Print Quality Diagnostic Ink Levels Cartridge color Good color barsRagged, irregularly streaked, or faded bars Solve a problem Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns Advanced printhead maintenance To reinstall the printhead If you see no defects Chapter To clean the printhead Chapter To clean the sensor window on the ink cartridges Advanced ink cartridge maintenanceClean the sensor windows on the ink cartridges To remove the ink cartridges Media is not picked up from a tray Solve paper-feed problemsMedia is not supported for the printer or tray Pages are skewing Solve copy problemsMedia is not coming out correctly Multiple pages are being picked up Documents are missing or faded No copy came outCopies are blank Copy defects are apparent Size is reducedCopy quality is poor Paper mismatch Solve scan problemsPrinter prints half a page, then ejects the paper Incompletely filled text or graphics Check the HP software Scanner did nothingScan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Error messages appearImage quality is better when printed Original is a second-generation photo or picture Solve fax problems Scan defects are apparent Fax Hardware Test failed Solution Fax test failed Solve fax problems 133 Phone Cord Connected to Correct Port on Fax test failed Back view of the printer Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Printer is having problems sending and receiving faxes Display always shows Phone Off Hook Solution Printer is having problems sending a manual fax Solution Printer cannot receive faxes, but can send faxes Solution Solve fax problems 141 Phone cord that came with my printer is not long enough Printer cannot send faxes, but can receive faxes SolutionFax tones are recorded on my answering machine Solution Color faxes do not print Solve problems using HP Web sites and servicesTo extend your phone cord Computer cannot receive faxes Fax to PC and Fax to Mac Solve problems using HP Web sites Solve photo memory card problemsSolve problems using HP Web services Printer cannot read the memory card Printer cannot read photos on the memory card Solve wired Ethernet network problemsGeneral network troubleshooting Check the memory card slot Make sure the wireless 802.11 light is turned on Solve wireless problems some models onlyBasic wireless troubleshooting some models only Restart components of the wireless network Advanced wireless troubleshooting Run the Wireless Network Test To check a wireless connection Make sure that the printer is connected to your network Make sure the printer is on the network Check to see if you can access the EWSTo access the EWS Network Status Make sure the printer is online and ready Add hardware addresses to a wireless access point WAP Configure your firewall to work with printers Incoming UDP ports 137, 138, 161 Solve printer management problemsAdvanced firewall information Ports are used for the following functions Printing Check the computer Check your network setupEWS cannot be opened Check your Web browser Troubleshoot installation issues Hardware installation suggestions Check the computer system HP software installation suggestionsVerify installation preliminaries Problems connecting to a wired network Solve network problemsGeneral network troubleshooting To reset the printers network settings Understand the Printer Status Report Printer Status Report Understand the network configuration Chapter To clear a jam Clear jamsClear paper jams To clear a paper jam in the automatic document feeder ADF Avoid paper jams Warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Printer features and capacities Printer specificationsPhysical specifications System requirements Processor and memory specificationsNetwork protocol specifications Understand specifications for supported media Embedded Web server specificationsMedia specifications Envelopes Media size Input tray Duplexer someModels Cards Photo media Other media Media Left Right Top Bottom Margin Tray Type Weight CapacitySet minimum margins Guidelines for two-sided duplex printing Print resolutionCopy specifications Fax specifications Operating environment Scan specificationsHP Web site specifications Electrical requirements Sound power Acoustic emission specificationMemory card specifications Sound pressure bystander position Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Geräuschemission Regulatory information 181 Appendix a Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation European Union regulatory notice Regulatory model number Declaration of conformity EMC Regulatory information 187 Environmental product stewardship program Environmental product stewardship program 189 Power consumption LICENSE.aes-pubdom--crypto Third-party licensesHP Officejet 6500A E710 e-All-in-One series LICENSE.expat-mit--expat LICENSE.openssl--openssl Third-party licenses 193 Possibility of Such Damage LICENSE.sha2-bsd--noscrypto LICENSE.zlib--zlib Appendix a Freely, subject to the following restrictions Supplies HP supplies and accessoriesOrder printing supplies online Ink cartridges HP media Additional fax setup Set up faxing parallel phone systems Choose the correct fax setup for your home or office USA DSL PBX To set up the printer with a separate fax line Case a Separate fax line no voice calls received Case B Set up the printer with DSL To set up the printer with DSL Case D Fax with a distinctive ring service on the same line To set up the printer with a distinctive ring service Case E Shared voice/fax line To set up the printer with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the printer with voice mail Set up the printer with a computer dial-up modem To set up the printer with a computer dial-up modem Set up the printer with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem To set up the printer with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Back view of the printer Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Page Phone port on your computer Page Set up faxing parallel phone systems 217 Obtain a DSL/ADSL filter from your DSL/ADSL provider Back view of the printer Serial-type fax setup Test fax setup To test fax setup via the printer control panel Change advanced network settings Network setupChange basic network settings View and print network settings Change IP settings Set up the printer for wireless communicationView IP settings Reset network settings Network name Ssid Understand 802.11 wireless network settingsCommunication mode Change the connection method Test the wireless connectionSecurity settings Data encryption Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP To change the connection method Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the HP softwareGuidelines for reducing interference on a wireless network To uninstall from a Macintosh computer, method HP Utility Mac OS Printer management toolsHP printer software Windows Embedded Web server About cookies To open the embedded Web server How do I? Printer Disconnected Errors WindowsFax Memory Full Ink Alert Printhead ProblemCartridge Problem Solution 4 Replace the ink cartridge Solution 2 Install the ink cartridges correctlySolution 3 Clean the electrical contacts Paper Jam Paper MismatchCartridge cradle cannot move Printer is out of paper Document failed to print General printer errorPreviously used ink cartridge installed Door or cover open Symbols/Numerics IndexPage Page OCR Page Page Twain 244 Page Hewlett-Packard Development Company, L.P