Officejet 6500A
Page
 HP Officejet 6500A E710 e-All-in-One series
 Safety information
Copyright information
Hewlett-Packard Company notices
Acknowledgements
 Contents
 Fax
Scan
Copy
 Web
Work with ink cartridges
 Solve a problem
 Solve copy problems
 Technical information
 Network setup
HP supplies and accessories
Additional fax setup
 Printer management tools
 Accessibility
Get started
Visual
Mobility
 Front view
Eco-Tips
Understand the printer parts
 Printing supplies area
Back view
 Use the printer control panel
Overview of buttons and lights
 Control-panel display icons
Icon Purpose
 Change printer settings
Select the mode
To select a different mode
To change settings for a mode
 Select print media
HP Digital Solutions
Finding the printer model number
 Recommended papers for printing and copying
 Recommended papers for photo printing
HP Advanced Photo Paper
HP Everyday Photo Paper
HP Photo Value Packs
 To load an original on the scanner glass
Tips for selecting and using media
Load an original on the scanner glass
 Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
 To load media
Load media
Load standard-size media
 Load media
 Load envelopes
Load cards and photo paper
To load envelopes
To load cards and photo paper
 Load transparencies
To load transparencies
 To insert a memory card
Insert a memory card
Load custom-size media
 Install the accessories some models only
Install the duplexer
Turn on accessories in the printer driver
To install the duplexer
 Clean the scanner glass
Clean the exterior
To clean the scanner glass
Maintain the printer
 Clean the automatic document feeder ADF
To clean the rollers or separator pad
 Chapter
 Turn off the printer
 Print
Print documents
 Print brochures
Print documents Windows
Print documents Mac OS
Print brochures Windows
 Print on envelopes
Print brochures Mac OS
Print on envelopes Windows
Quality Normal or Best
 Print photos
Print on envelopes Mac OS
Print photos on photo paper Windows
Print photos on photo paper Mac OS
 To print selected photos
Print photos from a memory device
Quality Best or Maximum dpi
 Print Dpof photos
To print camera-selected photos using the Dpof standard
Print on special and custom-size paper
 Set up custom sizes Mac OS
Print borderless documents
Print on special or custom-size paper Mac OS
Select Manage Custom Sizes in the Paper Size pop-up menu
 HP ePrint
Print borderless documents Windows
Print borderless documents Mac OS
Click Print Borderless from the Borderless Printing option
 Print on both sides duplexing
Guidelines for printing on both sides of a
Perform duplexing
To print automatically on both sides of a page Windows
 Print on both sides duplexing
 Scan to a computer
Scan
Scan an original
 Scan using Webscan
To scan using Webscan
Scan to a memory card
Touch Start Scan
 Make sure the scanner glass or ADF window is clean
Scanning documents as editable text
Make sure the document is loaded correctly
Make sure the text on the document is clear
 Change copy settings
Copy
Copy documents
To copy documents
 To change copy settings for a single job
 Send a standard fax
Fax
Send a fax
 Windows
Send a standard fax from the computer
To send a standard fax from the printer control panel
 To send a fax manually from an extension phone
Send a fax manually from a phone
Mac OS
 Send a fax using monitor dialing
Send a fax from memory
 Schedule a fax to send later
 Send a fax in Error Correction Mode
Send a fax to multiple recipients
 To receive a fax manually
Receive a fax
Receive a fax manually
 Set up backup fax
To set backup fax from the printer control panel
On Error Only
Reprint received faxes from memory
 Poll to receive a fax
Forward faxes to another number
 To set automatic reduction from the printer control panel
Set the paper size for received faxes
Set automatic reduction for incoming faxes
 Block unwanted fax numbers
 Receive faxes to your computer Fax to PC and Fax to Mac
 To set up Fax to PC Windows
To set up Fax to Mac Mac OS
Modify Fax to PC or Fax to Mac settings
To modify settings from the printer’s control panel
 Set up speed-dial entries
Set up and change speed-dial entries
To set up speed-dial entries
Turn off Fax to PC or Fax to Mac
 Set up and change group speed-dial entries
To set up group speed-dial entries
Delete speed-dial entries
To change group speed-dial entries
 Change fax settings
Configure the fax header
Set the answer mode Auto answer
Print a list of speed-dial entries
 To set the answer mode
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
To set the number of rings before answering
 Set the dial type
Set the redial options
To change the answer ring pattern for distinctive ring
To set the dial type
 Set the fax sound volume
Set the fax speed
 Fax and digital phone services
Fax over Internet Protocol
 Print fax confirmation reports
To enable fax confirmation
Use reports
 Clear the fax log
Print fax error reports
Print and view the fax log
 View the Call History
Print the details of the last fax transaction
Print a Caller ID Report
 Web
HP Apps
 Marketsplash by HP
 Work with ink cartridges
Information on ink cartridges and the printhead
 Related topics
Check the estimated ink levels
Replace the ink cartridges
 To replace the ink cartridges
 Replace the ink cartridges
 Store printing supplies
Usage information collection
 To turn off usage information collection
 HP support
Solve a problem
If you have a problem, follow these steps
 Before you call
Obtain electronic support
HP support by phone
 Phone support period
 Telephone support numbers
 $OJ«ULH
 After the phone support period
General troubleshooting tips and resources
Troubleshooting topics
 Solve printing problems
Printer shuts down unexpectedly
Alignment fails
Printer takes a long time to print
 Envelopes print incorrectly
Print troubleshooting
Something on the page is missing or incorrect
 Solution 1 Load the stack of envelopes correctly
Solution 2 Check the envelope type
Solution 3 Tuck the flaps to avoid paper jams
Borderless printing
 Solution 3 Select the correct printer
Solution 1 Turn on the printer
Solution 2 Load paper in the input tray
 Solution 4 Check the printer driver status
Solution 6 Remove all cancelled print jobs from the queue
Solution 7 Clear the paper jam
To check the printer driver status
 Solution 8 Make sure the print carriage can move freely
 Printer prints meaningless characters
Order
 Solution 1 Check the printer margins
To check your margin settings
Solution 2 Verify the paper size setting
Solution 3 Load the stack of paper correctly
 Solution 1 Check the margin settings
Solution 2 Check the layout of the document
Text or graphics are cut off at the edge
To preview the print layout
 Blank page came out while printing
Solution 3 Load the stack of papers correctly
Solution 4 Try printing with borders
 Solution 3 Check the ink levels
Solution 4 Clean the printhead
Solution 5 Load paper in the input tray
Paper is not picked up from the input tray
 Solution 2 Make sure the paper is loaded correctly
Solution 3 Check the print settings
 Solution 6 Service the printer
Solution 4 Clean the rollers
Solution 5 Check for a paper jam
 Print quality troubleshooting
Wrong, inaccurate, or bleeding colors
 Solution 2 Check the paper loaded in the input tray
Solution 3 Check the paper type
 Solution 6 Align the printhead
Solution 4 Check the ink levels
Solution 5 Check the print settings
 Ink is not filling the text or graphics completely
Solution 7 Clean the printhead
Solution 8 Contact HP support
 Solution 2 Check the ink levels
Solution 4 Check the paper type
 Solution 1 Check the paper type
Solution 5 Clean the printhead
Solution 6 Contact HP support
 Printouts have horizontal streaks or lines
Solution 2 Use a higher print quality setting
Solution 3 Rotate the image
 Solution 4 Align the printhead
Solution 1 Make sure the paper is loaded correctly
Solution 2 Check your print settings
 Printouts are faded or have dull colors
Solution 1 Check the print settings
Solution 2 Check the paper type
 Solution 5 Contact HP support
 Printouts seem blurry or fuzzy
Solution 2 Use a higher quality image
Solution 3 Print the image in a smaller size
 Printouts have vertical streaks
Vertical streaks
Printouts are slanted or skewed
 Solution 2 Make sure only one type of paper is loaded
Solution 1 Print on a page of plain paper
To remove excess ink using plain paper
Ink streaks on the back of the paper
 Solution 2 Wait while the ink dries
Solution 1 Wait before you attempt to reprint
Solution 2 Use TrueType or OpenType fonts
Solution 3 Align the printhead
 Solution 1 Use a lower print quality setting
Printer prints slowly
 Clean the printhead
Printhead maintenance
Solution 3 Contact HP support
 To clean the printhead from the control panel
Align the printhead
To align the printhead from the control panel
Print and evaluate a print quality report
 To evaluate the Print Quality Diagnostic
Ink Levels
 Cartridge color
Good color bars
Ragged, irregularly streaked, or faded bars
 Solve a problem
 Regular white streaks in the bars
Bar colors are not uniform
 Large Black Font Text
Alignment Patterns
 Advanced printhead maintenance To reinstall the printhead
If you see no defects
 Chapter
 To clean the printhead
 Chapter
 To clean the sensor window on the ink cartridges
Advanced ink cartridge maintenance
Clean the sensor windows on the ink cartridges
 To remove the ink cartridges
 Media is not picked up from a tray
Solve paper-feed problems
Media is not supported for the printer or tray
 Solve copy problems
Media is not coming out correctly
Pages are skewing
Multiple pages are being picked up
 Documents are missing or faded
No copy came out
Copies are blank
 Copy defects are apparent
Size is reduced
Copy quality is poor
 Solve scan problems
Printer prints half a page, then ejects the paper
Paper mismatch
Incompletely filled text or graphics
 Check the HP software
Scanner did nothing
Scan takes too long
 Check the originals
Part of the document did not scan or text is missing
Text cannot be edited
 Error messages appear
Image quality is better when printed
Scanned image quality is poor
Original is a second-generation photo or picture
 Solve fax problems
Scan defects are apparent
 Fax Hardware Test failed Solution
Fax test failed
 Solve fax problems 133
 Phone Cord Connected to Correct Port on Fax test failed
Back view of the printer
 Dial Tone Detection test failed Solution
 Fax Line Condition test failed Solution
 Printer is having problems sending and receiving faxes
Display always shows Phone Off Hook
 Solution
 Printer is having problems sending a manual fax Solution
 Printer cannot receive faxes, but can send faxes Solution
 Solve fax problems 141
 Phone cord that came with my printer is not long enough
Printer cannot send faxes, but can receive faxes Solution
Fax tones are recorded on my answering machine Solution
 Solve problems using HP Web sites and services
To extend your phone cord
Color faxes do not print
Computer cannot receive faxes Fax to PC and Fax to Mac
 Solve photo memory card problems
Solve problems using HP Web services
Solve problems using HP Web sites
Printer cannot read the memory card
 Solve wired Ethernet network problems
General network troubleshooting
Printer cannot read photos on the memory card
Check the memory card slot
 Solve wireless problems some models only
Basic wireless troubleshooting some models only
Make sure the wireless 802.11 light is turned on
Restart components of the wireless network
 Advanced wireless troubleshooting
Run the Wireless Network Test
 To check a wireless connection
Make sure that the printer is connected to your network
 Check to see if you can access the EWS
To access the EWS
Make sure the printer is on the network
Network Status
 Make sure the printer is online and ready
 Add hardware addresses to a wireless access point WAP
 Configure your firewall to work with printers
 Solve printer management problems
Advanced firewall information
Incoming UDP ports 137, 138, 161
Ports are used for the following functions Printing
 Check your network setup
EWS cannot be opened
Check the computer
Check your Web browser
 Troubleshoot installation issues
Hardware installation suggestions
 Check the computer system
HP software installation suggestions
Verify installation preliminaries
 Solve network problems
General network troubleshooting
Problems connecting to a wired network
To reset the printers network settings
 Understand the Printer Status Report
Printer Status Report
 Understand the network configuration
 Chapter
 To clear a jam
Clear jams
Clear paper jams
 To clear a paper jam in the automatic document feeder ADF
 Avoid paper jams
 Warranty information
Technical information
 Hewlett-Packard limited warranty statement
HP product Duration of limited warranty
 Ink cartridge warranty information
 Printer features and capacities
Printer specifications
Physical specifications
 System requirements
Processor and memory specifications
Network protocol specifications
 Understand specifications for supported media
Embedded Web server specifications
Media specifications
 Media size Input tray Duplexer some
Models
Envelopes
Cards
 Photo media
 Other media
 Media Left Right Top Bottom Margin
Tray Type Weight Capacity
Set minimum margins
 Guidelines for two-sided duplex printing
Print resolution
Copy specifications
 Fax specifications
 Scan specifications
HP Web site specifications
Operating environment
Electrical requirements
 Acoustic emission specification
Memory card specifications
Sound power
Sound pressure bystander position
 Regulatory information
 FCC statement
Vcci Class B compliance statement for users in Japan
 Noise emission statement for Germany
Geräuschemission
 Regulatory information 181
 Appendix a
 Australia wired fax statement
Regulatory information for wireless products
 Exposure to radio frequency radiation
 European Union regulatory notice
Regulatory model number
 Declaration of conformity
EMC
 Regulatory information 187
 Environmental product stewardship program
 Environmental product stewardship program 189
 Power consumption
 Third-party licenses
HP Officejet 6500A E710 e-All-in-One series
LICENSE.aes-pubdom--crypto
LICENSE.expat-mit--expat
 LICENSE.openssl--openssl
 Third-party licenses 193
 Possibility of Such Damage
 LICENSE.sha2-bsd--noscrypto
LICENSE.zlib--zlib
 Appendix a Freely, subject to the following restrictions
 HP supplies and accessories
Order printing supplies online
Supplies
Ink cartridges
 HP media
 Additional fax setup
Set up faxing parallel phone systems
 Choose the correct fax setup for your home or office
USA
 DSL PBX
 To set up the printer with a separate fax line
Case a Separate fax line no voice calls received
 Case B Set up the printer with DSL
To set up the printer with DSL
 Case D Fax with a distinctive ring service on the same line
 To set up the printer with a distinctive ring service
Case E Shared voice/fax line
 To set up the printer with a shared voice/fax line
Case F Shared voice/fax line with voice mail
 To set up the printer with voice mail
 Set up the printer with a computer dial-up modem
To set up the printer with a computer dial-up modem
 Set up the printer with a computer DSL/ADSL modem
Example of a parallel splitter
 Shared voice/fax with computer dial-up modem
To set up the printer with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
 Back view of the printer
 Shared voice/fax with computer DSL/ADSL modem
 Case I Shared voice/fax line with answering machine
Page
 Phone port on your computer
Page
 Set up faxing parallel phone systems 217
 Obtain a DSL/ADSL filter from your DSL/ADSL provider
 Back view of the printer
 Serial-type fax setup
 Test fax setup
To test fax setup via the printer control panel
 Network setup
Change basic network settings
Change advanced network settings
View and print network settings
 Set up the printer for wireless communication
View IP settings
Change IP settings
Reset network settings
 Network name Ssid
Understand 802.11 wireless network settings
Communication mode
 Test the wireless connection
Security settings
Change the connection method
Data encryption
 Guidelines for ensuring wireless network security
To add hardware addresses to a WAP
Other guidelines
To change the connection method Mac OS
 To uninstall from a Windows computer, method
Uninstall and reinstall the HP software
Guidelines for reducing interference on a wireless network
 To uninstall from a Macintosh computer, method
 Printer management tools
HP printer software Windows
HP Utility Mac OS
Embedded Web server
 About cookies
To open the embedded Web server
 How do I?
 Printer Disconnected
Errors Windows
Fax Memory Full
 Ink Alert
Printhead Problem
Cartridge Problem
 Solution 4 Replace the ink cartridge
Solution 2 Install the ink cartridges correctly
Solution 3 Clean the electrical contacts
 Paper Mismatch
Cartridge cradle cannot move
Paper Jam
Printer is out of paper
 General printer error
Previously used ink cartridge installed
Document failed to print
Door or cover open
 Symbols/Numerics
Index
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 OCR
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 Twain
 244
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 Hewlett-Packard Development Company, L.P