Problem |
| Possible cause |
| Solution |
|
|
|
|
|
|
|
Windows PC only |
| There is a problem |
| Try the following: | |
I have connected |
| with the USB |
| • Unplug the USB cable from the | |
my printer using a |
| connection. |
| computer, then plug it in again. | |
USB cable, and |
|
|
| • Make sure the cable is securely | |
when I try to print I |
|
|
| attached to both the computer and to | |
get a message |
|
|
| the USB port on the back of the printer. | |
saying THERE WAS |
|
|
| • Restart your computer. | |
AN ERROR |
|
|
| ||
|
|
|
|
| |
WRITING TO |
|
|
|
|
|
DOT4. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Windows PC only |
| You may not be |
| Make sure your computer’s operating |
|
When I connect a |
| using Windows 98, |
| system is Windows 98, 2000, ME, or XP | |
USB cable between |
| 2000, ME, or XP. |
| and that your computer is connected to | |
the printer and my |
|
|
| the USB port on the back of the printer | |
computer, the New |
|
|
| using a USB cable. | |
Hardware Wizard |
|
|
|
|
|
does not appear. |
|
|
|
|
|
(continued on next |
|
|
|
|
|
page) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Your USB cable |
| Try the following: |
|
|
| may not be working |
| • Make sure the USB cable is securely | |
|
| or may not be |
| attached to both the computer and to | |
|
| connected |
| the USB port on the back of the printer. | |
|
| properly. |
| • Disconnect, then reconnect the USB | |
|
|
|
| ||
|
|
|
| cable from your printer. | |
|
|
|
| • Unplug the power cord from the | |
|
|
|
| printer, then plug it in again. | |
|
|
|
| • If you are still having problems, try | |
|
|
|
| using another USB cable. | |
|
|
|
|
|
|
|
|
|
|
|
|
|
| The USB cable is |
| Make sure you are using a USB cable |
|
|
| too long. |
| length that is supported by your printer. |
|
|
|
|
| For more information, see specifications |
|
|
|
|
| on page 53. |
|
|
|
|
|
|
|
32 | basics guide |
