| Problem |
| Possible cause |
| Solution |
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| The Print light is |
| An unrecoverable |
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| blinking red. |
| error has occurred. |
| 1 Turn the printer off. Unplug the printer’s | ||
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| power cord, wait one minute, then plug | |
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| it in again. Turn the printer on. | |
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| 2 If this does not work, check | |
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| www.hp.com or contact HP Support | |
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| and Services. For contact information, | |
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| see the Software Setup & Product | |
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| Support booklet that came with your | |
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| printer. | |
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| Windows PC only |
| There is a |
| Click the memory card icon, then click |
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| The broken |
| connection or |
| Connect in the dialog box. If there is still a | ||
| connection memory |
| communication |
| connection problem, try the following: | ||
| card icon appears |
| problem between |
| • Check that the USB cable is securely | ||
| in the taskbar. |
| the printer and the |
| attached to both the computer and the | ||
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| computer. |
| USB port on the back of the printer. | |
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| • Unplug the USB cable from the | |
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| computer, then plug it in again. | |
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| • Unplug the power cord from the | |
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| printer, then plug it in again. | |
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| The printer cannot |
| Your memory card |
| Set your camera to save the photos in file |
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| recognize the file |
| contains file types |
| types the printer supports. For a list of |
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| on the memory |
| the printer cannot |
| supported file types, see the specifications |
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| card. |
| read. |
| section of the Printer Help. For instructions |
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| on setting your camera to save specific |
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| file types, see the documentation that |
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| came with your camera. |
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printing problems
Problem
Photo paper does not feed into the printer correctly.
(continued on next page)
Possible cause
The photo tray is not engaged.
Solution
Engage the photo tray by moving the photo tray slider away from you until it stops against the edge of the paper.
troubleshooting: printing problems | 39 |
