Problem
Macintosh only
My printer is connected with a USB cable through another USB device or a hub and my printer and computer have lost communication.
Possible cause |
| Solution |
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Your printer may |
| Try the following: |
not be getting good |
| • Connect the printer directly to the USB |
data from the other |
| port on the computer. |
device or hub. |
| • Make sure the USB cable is securely |
OR |
| |
| attached to both the computer and to | |
| the USB port on the back of the printer. | |
communication |
| • Try disconnecting other USB devices |
between the printer |
| from the hub and print your document |
and the computer |
| again. |
was interrupted by |
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another device |
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attached to the hub. |
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The USB cable is |
| Make sure you are using a USB cable |
too long. |
| length that is supported by your printer. |
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| For more information, see specifications |
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printer problems
Problem |
| Possible cause |
| Solution |
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Printing is very |
| Your computer may |
| Check the amount of free RAM (memory) |
slow. |
| have less than the |
| and the processor speed of your |
(continued on next |
| recommended |
| computer. For information on the system |
page) |
| system |
| requirements, see specifications on |
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| requirements. |
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| Too many software |
| Close all unnecessary software programs. |
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| programs may be |
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| running at the same |
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| time. |
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troubleshooting: printer problems | 35 |