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Problem |
| Possible cause |
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| Solution | |
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The paper type is |
| The paper may be |
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| If the paper is damaged, dark in color, or | |
set to Automatic, |
| marked, scratched, |
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| contains metallic fibers, the sensor may | |
but the printer does |
| or wrinkled. |
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| not detect paper type and size accurately. | |
not use the best |
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| Make sure the paper is clean and free of |
print mode for the |
| The paper may be |
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| scratches or wrinkles, is | |
paper. |
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| does not contain metallic fibers. | ||
| dark in color or |
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| Windows PC | ||
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| contain metallic |
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| fibers. |
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| • Select the appropriate paper type on | |
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| the Quality tab of the printer Properties |
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| dialog box. |
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| Macintosh |
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| • Select the appropriate paper type on |
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| the Paper Type/Quality panel of the |
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| Print dialog box. |
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| The paper may be |
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| Set the paper type manually instead of | |
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| letterhead or |
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| selecting Automatic. | |
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| stationery with a |
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| preprinted pattern |
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| at the top edge. |
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| See the HP Photosmart Printer Help for more information on: | ||||
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| • Printing a diagnostic page | ||||
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| • | Software problems | |||
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| • | USB connection problems | |||
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| • | Printer problems | |||
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| • | Printing problems | |||
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| • | Error messages |
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troubleshooting: printing problems | 51 |