Problem

 

Possible cause

 

 

Solution

 

 

 

 

 

 

The paper type is

 

The paper may be

 

 

If the paper is damaged, dark in color, or

set to Automatic,

 

marked, scratched,

 

 

contains metallic fibers, the sensor may

but the printer does

 

or wrinkled.

 

 

not detect paper type and size accurately.

not use the best

 

OR

 

 

 

Make sure the paper is clean and free of

print mode for the

 

The paper may be

 

 

scratches or wrinkles, is light-colored, and

paper.

 

 

 

does not contain metallic fibers.

 

dark in color or

 

 

 

 

 

 

Windows PC

 

 

contain metallic

 

 

 

 

fibers.

 

 

• Select the appropriate paper type on

 

 

 

 

 

 

the Quality tab of the printer Properties

 

 

 

 

 

 

dialog box.

 

 

 

 

 

 

Macintosh

 

 

 

 

 

 

• Select the appropriate paper type on

 

 

 

 

 

 

the Paper Type/Quality panel of the

 

 

 

 

 

 

Print dialog box.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The paper may be

 

 

Set the paper type manually instead of

 

 

letterhead or

 

 

selecting Automatic.

 

 

stationery with a

 

 

 

 

 

preprinted pattern

 

 

 

 

 

at the top edge.

 

 

 

 

 

 

 

 

 

 

See the HP Photosmart Printer Help for more information on:

 

 

• Printing a diagnostic page

 

 

Software problems

 

 

USB connection problems

 

 

Printer problems

 

 

Printing problems

 

 

Error messages

 

troubleshooting: printing problems

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Image 55
HP 7550 manual Problem Possible cause Solution