Problem |
| Possible cause |
| Solution |
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(continued from |
| The print cartridges |
| Windows PC | |
previous page) |
| may not be |
| • Go to the Device Services tab of the HP | |
The document |
| properly |
| Photosmart Toolbox and click | |
printed at an angle |
| calibrated. |
| Calibrate the Printer. | |
or is |
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| Macintosh | |
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| • Go to the Calibrate panel in the HP | |
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| Inkjet Utility and click Align. | |
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Print quality is poor. |
| You may be |
| Replace the missing print cartridge(s) with |
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(continued on next |
| printing in Reserve |
| a new one. | |
page) |
| Mode. The printer |
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| enters Reserve |
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| Mode when one or |
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| two of the print |
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| cartridges is |
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| missing. |
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| You are printing in |
| Replace the missing print cartridges, or |
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| Reserve Mode with |
| turn off borderless printing. For more | |
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| only the black print |
| information on printing in Reserve Mode, | |
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| cartridge installed |
| see use reserve mode on page 9. | |
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| and borderless |
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| printing turned on. |
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| You may have |
| Press the ZOOM button one or more times |
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| enlarged the photo |
| to reduce the magnification. | |
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| too much. |
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| The print cartridge |
| Print a diagnostic page. |
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| may be running out |
| OR |
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| of ink. |
| Windows PC |
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| • Check the ink levels of the print |
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| cartridges from the Estimated Ink Level |
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| tab of the HP Photosmart Toolbox. |
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| Macintosh |
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| • Check the ink level status in the HP |
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| Inkjet Utility. |
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| If the print cartridge is running out of ink, |
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| replace the print cartridge. |
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troubleshooting: printing problems | 45 |
