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HP Photosmart 8400 Error messages, Paper errors, Error message: Paper jam. Clear jam then press OK

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memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card.

Error messages

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error messages that appear on the printer screen can be divided into the following types:

●Paper errors

●Print cartridge errors

●Memory card errors

●Proof sheet errors

●Computer printing errors

●Network and HP Instant Share errors

Paper errors

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Paper jam. Clear jam then press OK.

Turn off the printer, then unplug it from the power source. Clear the printer of any paper that may be obstructing the paper path. Remove the rear access door. Gently

HP Photosmart 8400 series User's Guide

Contents

Page Copyrights and trademarks Notice Trademarks Regulatory model identification number SDGOA-0403 Safety information Page Page Contents Customer Care Networking Specifications Index 1 Welcome Printer parts Page 5. Select Photos 6. Cancel 7. Zoom 8. Menu 9. Rotate Page Available accessories Printer menu Add frame View 9-up Slide show Print quality Bluetooth Device address Device name Passkey (Press Navigation to Reset Bluetooth options Memory cards Cartridges (Press Navigation Photo sizes Preferences SmartFocus Digital Flash Date/time Colorspace Tray select not Paper detect Preview animation Video enhancement 2 Getting ready to print Loading paper Choosing the right paper Loading your paper Inserting print cartridges Use the correct print cartridges To print… Insert this print cartridge in the left stall Insert the cartridges Tip Align the cartridges Inserting memory cards Supported file formats Inserting a memory card Memory card Slot How to insert the memory card CompactFlash Memory Stick Removing a memory card Printing photos without a computer Selecting a photo layout Deciding which photos to print Selecting photos to print Improving photo quality Getting creative Rotate Add a decorative frame Add a color effect No effect Black & white Metallic Create borderless prints One photo per sheet, borderless icon Add the date and time to Printing photos Printing photos from a memory card Print more than one copy of a photo Print all photos on the memory card Print a continuous range of Print the photos you selected on a proof sheet Print photos from video clips Print a video action print Print camera-selected photos from a memory card default Printing photos from a digital camera Printing from HP Instant Share 4 Getting connected Connecting to other devices Connecting through HP Instant Share Page To use HP Instant Share (network) to receive photos View 5 Printing from a computer HP Photosmart Menu in the Dock, then Creative projects Create projects Projects HP Image Print HP Image Edit To update the printer software (Windows) HP Software Update Next No updates are available for your system at this time Page 6 Care and maintenance Cleaning and maintaining the printer Cleaning the outside of the printer Automatically cleaning the print cartridges Manually cleaning the print cartridge contacts Printing a test page Aligning the print cartridges Printing a sample page Updating the software Storing the printer and print cartridges Storing the printer Storing the print cartridges Maintaining the quality of photo paper Storing photo paper Handling photo paper Page 7 Troubleshooting Printer hardware problems The On light flashed amber briefly after I turned the printer off The On light is flashing amber The printer does not find and display the photos I stored on my memory card The printer is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctly from the Main tray Printed pages are dropping off of the Out tray The printout is rippled or curled The document printed at an angle or is off-center Colors are not printing satisfactorily Banner paper jams between the Main and Out trays A blank page came out of the printer The photo did not print using the printer's default print settings The printer ejects the paper when preparing to print Print quality is poor Zoom Photos are not printing correctly The photos I marked for printing in the digital camera do not print Error messages Paper errors Print cartridge errors Page Page Memory card errors Error message: Card is locked. Can not access card Error message: Card is not fully inserted. Push card in a little more Error message: Use only 1 card at a time. Please remove a memory card Error message: Card was removed. Job was cancelled. Press OK Error message: Camera selections (DPOF) file has error Proof sheet errors Computer printing errors Network and HP Instant Share errors Error message: Disconnected from service Error message: No destinations set up Error message: No HP Instant Share collections found Error message: The HP Image Zone software not installed on computer Error message: Network not connected 8 Customer Care Customer Care by phone Page Placing a call Page a Networking Networking basics (Windows and Macintosh) Hubs Switches Routers Internet connection Recommended network configurations Connecting the printer to the network Installing the printer software on a Windows computer Installing the printer software on a Macintosh Using the embedded web server Printing a network configuration page Page b Specifications System requirements Printer specifications Environmental Storage temperature range: -30–65°C (22–149°F) Image file formats Media sizes Media specifications Envelopes Custom Transparencies and label sheets Media types Memory cards Paper tray capacity Power consumption Power cord model number Print cartridges USB support Index Page Regulatory notices