Placing a call
Call Customer Care while you are near the computer and printer. Be prepared to provide the following information:
●Printer model number (located on the front of the printer).
●Printer serial number (located on the bottom of the printer).
●Computer operating system.
●Version of printer driver:
–Windows PC: To see the printer driver version,
–Macintosh: To see the printer driver version, use the Print dialog box.
●Messages displayed on the printer screen or on the computer monitor.
●Answers to the following questions:
–Has the situation you are calling about happened before? Can you recreate the situation?
–Did you install any new hardware or software on the computer around the time that the situation occurred?
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