Proof sheet errors, Error message No new photos on card | HP 8400

Error message: No new photos on card.

There are no new photos on the memory card, or the photos have already been printed once. Select and print the desired photos.

Error message: Cannot display this photo.

The memory card contains image formats that the printer does not support or the file is corrupted. For a list of supported image formats, see Printer specifications. Access photos using the computer. For information about accessing photos through the computer, see Printing from a computer.

Error message: Memory card in backwards. The black side should face up.

The memory card has been inserted upside down. Remove the memory card and reinsert it with the gold contacts facing down. For more information, see Inserting a memory card.

Error message: E-mail error. Unable to send.

The inserted memory card is full or the selected photo cannot be read when you try to send it as e-mail by using HP Instant Share. Remove some files from the memory card to free up space or retake the photo.

Proof sheet errors

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Could not read proof sheet. Scan cancelled. Please print a new proof sheet. Press OK.

The proof sheet is smeared or has stray marks. Print a new proof sheet. For more information, see Deciding which photos to print.

Error message: Can not detect the proof sheet. Scan cancelled. Please reinsert and rescan. Press OK.

You may have loaded the proof sheet with the printed side facing up. Follow these steps:

1.Insert the proof sheet into the Main tray with the printed side facing down.

2.Try scanning again.

HP Photosmart 8400 series User's Guide

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HP 8400 manual Proof sheet errors, Error message No new photos on card, Error message Cannot display this photo

Contents

HP Photosmart 8400 series Users Guide Regulatory model identification number SDGOA-0403 Safety informationCopyrights and trademarks Trademarks Paper use Page Contents Customer Care See Getting creative Welcome Printer parts Printer screen Power cord connectionRear access door Top cover Menu CancelSelect Photos Zoom Memory card light Indicator lights On lightFlashing green-the printer is busy printing Print layout lights Accessory name Description Available accessories Top level Submenus/optionsAdditional submenus/options menu Printer menuTo navigate the printer menu Printer menu structure Network Top level Submenus/options Additional submenus/options Menu Press Navigation to Device address Press Navigation Cartridges Preferences SmartFocus Paper detect To print Getting ready to printLoading paper Choosing the right paper Loading your paper Paper type How to loadTray to load Main input tray Inserting print cartridges Remove the pink tape Do not touch here Use the correct print cartridges Align the cartridges Insert the cartridges Inserting a memory card When you are not using a print cartridgeInserting memory cards Supported file formats Microdrive Memory StickMultiMediaCard Removing a memory card Memory card Slot How to insert the memory card Computer Printing photos without aStep Paper size Layout Photo size Selecting a photo layout Press Select Photos Deciding which photos to printSelect the desired layout with Description Layout button To decide which photos to print, try one of these options If you want to… Selecting photos to printFollow these steps Deselect all photos Select photos on a proof sheet Problem How to correct itImproving photo quality Deselect a photo To try these features… ProblemGetting creative Add a color effect Add a decorative frame View a slide show Create borderless printsAdd the date and time to your prints Change the print quality Print multiple photos Printing photosPrinting photos from a memory card Print one photo Print new photos Print more than one copy of a photoPrint all photos on the memory card Print a continuous range of photos Print photos from video clips Print the photos you selected on a proof sheet Print a video action print If you want to… Follow these stepsPrint camera-selected photos from a memory card To print photos from a… Printing photos from a digital camera Follow these steps Press HP Instant Share Printing from HP Instant ShareTo print photos from a… Follow these steps If you want to This lets you Connecting to other devicesGetting connected Connection type and what you need USB connection Connecting through HP Instant ShareBluetooth Setting up HP Instant Share To use HP Instant Share network to send photos To use HP Instant Share USB to send photos To use HP Instant Share network to receive photos Printing from a computer Software featureWhere to find information Share your images using HP Instant Share Organize your photos Creative projectsEdit and enhance your photos To update the printer software Macintosh To update the printer software WindowsSelect HP Photosmart Updater Chapter Automatically cleaning the print cartridges Care and maintenanceCleaning and maintaining the printer Cleaning the outside of the printer To clean the print cartridge contacts Manually cleaning the print cartridge contactsPrinting a test Printing a sample Aligning the print cartridges Downloading the software Macintosh Updating the softwareStoring the printer and print cartridges Downloading the software Windows Storing photo paper Maintaining the quality of photo paperStoring the printer Storing the print cartridges Chapter On light is flashing red TroubleshootingPrinter hardware problems On light is flashing green but the printer is not printing Printer is plugged in, but it will not turn on On light is flashing amber Printing is very slow Printing problems Colors are not printing satisfactorily Printed pages are dropping off of the Out trayPrintout is rippled or curled Document printed at an angle or is off-center Blank page came out of the printer Banner paper jams between the Main and Out trays Print quality is poor Printer ejects the paper when preparing to printPhotos are not printing correctly Paper errors Error messagesError message Paper jam. Clear jam then press OK Error message Out of paper. Load paper then press OK Print cartridge errorsError message Cartridge failed HP Photosmart 8400 series Users Guide Error message Cartridge service station is stuck Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message One or more cartridges are low on ink Error message Top cover is open Memory card errorsError message Can not print photos Error message Some camera-selected photos are not on card Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press OK Error message Camera selections Dpof file has error Error message E-mail error. Unable to send Proof sheet errorsError message No new photos on card Error message Cannot display this photo Computer printing errors Error message HP Instant Share service not set up Network and HP Instant Share errors Error message Network not connected Error message Disconnected from serviceError message No destinations set up Error message No HP Instant Share collections found Customer Care by phone Customer Care Chapter Placing a call Chapter Networking basics Windows and Macintosh Networking Ethernet network without Internet access Recommended network configurationsInternet connection To connect the printer to the network Ethernet network with Internet access by dial-up modem If the Printer Found screen appears, do this To install the printer software If the printer is found, do this If the Check Cable Connection screen appears, do thisIf the printer is not found, do this To change a USB connected printer to a network connection To access the embedded web server home To print a detailed network configuration To access help for the embedded web serverTo view a summary of network settings Appendix a Specifications Image file formats Storage temperature range -30-65 C 22-149 FMedia specifications Environmental Media types EnvelopesCustom Transparencies and label sheets Print cartridges Power consumptionPower cord model number Paper tray capacity Main tray Index Symbols/Numerics 9-up view USB Hewlett-Packard Company Regulatory notices