Introduction

HP ProCurve Networking support

HP ProCurve Networking support

HP ProCurve Networking offers support 24 hours a day, seven days a week through a number of automated electronic services. See the Customer Support/Warranty booklet included with your product.

The HP ProCurve Networking Web site, www.hp.com/go/procurve/support provides up-to- date support information.

Additionally, your HP-authorized network reseller can provide you with assistance, both with services that they offer and with services offered by HP.

Before contacting support

To make the support process most efficient, before calling your networking dealer or HP Support, you first should collect the following information:

Collect this informationWhere to find it

 

 

Product identification.

On the rear of the product.

 

 

Software version.

The M111 management tool Login page.

 

 

Network topology map, including the

Your network administrator.

addresses assigned to all relevant devices.

 

 

 

Online documentation

For the latest documentation, visit the HP ProCurve Networking manuals Web page at: www.hp.com/go/procurve/manuals.

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